April Zavala
Whittier
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Hut
09.2020 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in maintaining loyalty and repeated business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Respond to customer requests for products, services, and company information.
- Collaborate with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
John Glenn High School
Norwalk, CA05-2022
Skills
- Customer service
- Critical thinking
- Customer relations
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- De-escalation techniques
- Adaptivity
- Leadership
- Fast-Learning
Certification
- Section Leader - UCLA Marching Band
- Member of Uclatlan
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pizza Hut
09.2020 - Current
- Section Leader - UCLA Marching Band
- Member of Uclatlan
High School Diploma -
John Glenn High School
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