Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

April Wong

Summary

A strong background in psychosocial rehabilitation providing services and assistance to children, adolescents, young adults and families in need. Skilled in offering emotional, social, and practical support through educational programs, crisis intervention, and resource coordination. Experience with developing individualized care plans, fostering positive relationships, and promoting mindfulness and well-being. Strong communicator with expertise in conflict resolution, advocacy, and facilitating access to community services and being client focused. Committed to empowering youth and families to navigate challenges and achieve long-term success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Youth Worker

Coast Mental Health
08.2021 - Current
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors and boundaries among participants.
  • Contributed to development of individualized plans to support youth goal achievement and implement life skills.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Developed and facilitated programs and activities to help individuals learn and attain these skill to use in their daily life
  • Developed strong relationships with community partners to secure resources and opportunities for the youth served.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures.
  • Provided non-violent crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Completed necessary reports and documentation to maintain thorough, accurate case records
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Educated clients and families on mental health, wellness and recovery topics, while also Facilitating psychoeducational classes to help clients develop life skills.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Youth Housing Support Worker/ComplexCaseCoodinator

Edmonton John Howard Society
11.2018 - 08.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted Clients with finding housing and maintaining their housing
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Conducted home visits to assess clients' home environment and provide support.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Summer Student - Community Engagement Worker

Dickensfield Amity House
02.2018 - 09.2018
  • Planned events and activities for low income children and families and help reduce isolation
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Created and managed project plans, timelines and budgets.

Education

Bachelor of Arts - Criminology

Athabasca University
12-2026

Skills

  • Communication Skills (active listening/non verbal communication)
  • Empathy and Emotional Intelligence
  • Problem Solving and Critical thinking
  • Developing and Facilitating programs
  • Conflict Resolution
  • Cultural Competence
  • Assessment and Case Management
  • Interpersonal Skills
  • Advocacy and Support
  • Crisis Intervention/ Crisis Management
  • Resilience & Self care
  • Team Work & Collaboration
  • Knowledge of resources & Support Networks
  • Goal Setting
  • Treatment Plans
  • Mindfulness
  • Distress Tolerance
  • Emotional Regulation

Languages

Spanish
Native or Bilingual

Certification

  • CPR/AED Certification
  • Food Safe Certification
  • WHMIS
  • Occupational Health & Safety Training for Workers
  • Provincial Violence Prevention Curriculum (will expire soon)


Willing to obtain any other certificates needed.

Timeline

Youth Worker

Coast Mental Health
08.2021 - Current

Youth Housing Support Worker/ComplexCaseCoodinator

Edmonton John Howard Society
11.2018 - 08.2020

Summer Student - Community Engagement Worker

Dickensfield Amity House
02.2018 - 09.2018

Bachelor of Arts - Criminology

Athabasca University

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April Wong