Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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April Wang

April Wang

Ottawa,Ontario

Summary

I possess strong self-motivation, organization, and commitment to my job. Additionally, I have extensive experience in customer service, marketing, sales, and management in Beijing. I am a quick learner and thrive on challenges. I am also adaptable to diverse cultural environments.

Overview

13
13
years of professional experience

Work History

School Director

people&baby Beijing
Beijing, Beijing
07.2020 - 07.2023
  • Formulated all education and curriculum plans, including team recruitment and teachers’ development
  • Conducted 55 local and foreign teachers’ communication and management
  • In charge of parent communication, including new parents’ meetings, workshops, and complaint management
  • Organized school events, including social activities, enrollment events, and marketing promotions

Center Manager

Yokid Daycare Center
Beijing, Beijing
12.2018 - 06.2020
  • Established management system, recruitment plans and training from the ground
  • Enrolled nearly 50 students from zero in six months
  • Coordinated with teachers, staff, parents, and community members to create a positive learning environment for children
  • Provided exceptional customer service to ensure family satisfaction.

Center Manager

Etonkids Educational Group
Beijing, Beijing
01.2014 - 12.2018
  • Founded a start-up infant and toddler center with the given budget and setting goal
  • Established customer service standards for the center and monitored performance of staff against those standards.
  • Ensured the teaching, logistics, enrollment and safety management of the center and coordination with other departments
  • Promoted business growth through reproducible approaches with a deep understanding of infant school education
  • Explored new cooperation opportunities, enriched business cooperation modes, and maintained good cooperative relations with channels following the trend of the market and competitive companies

Customer Service Supervisor

Force Focus Beijing Consulting Corporation
Beijing, Beijing
09.2010 - 12.2013
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Developed competitive and personalized scheme based on customers’ needs
  • Planned, organized and implemented various types of public relations and marketing activities
  • Led a project team to complete the project operation and mastered the progress and direction of the team;
  • Monitored the quality of schedule implementation and provided professional solutions in time according to customers’ requirements and situation changes
  • Coordinated with various departments, and completed team management, training, and new business expansion

Education

Bachelor of Economics - International Business

Beijing Technology And Business University
Beijing
07.2010

Master of Education - Leadership and Management

University of Ottawa
Ottawa, ON

Skills

  • Complex Problem Solving
  • Attention to Detail
  • Staff Training
  • Recruiting and Hiring
  • Marketing
  • Team Collaboration
  • Customer Support
  • MS Office Proficiency
  • Business Development
  • B2B Sales and Customer Service
  • Excellent Communication Skills

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
French
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

School Director

people&baby Beijing
07.2020 - 07.2023

Center Manager

Yokid Daycare Center
12.2018 - 06.2020

Center Manager

Etonkids Educational Group
01.2014 - 12.2018

Customer Service Supervisor

Force Focus Beijing Consulting Corporation
09.2010 - 12.2013

Bachelor of Economics - International Business

Beijing Technology And Business University

Master of Education - Leadership and Management

University of Ottawa

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April Wang