April Tracy

• Resolved customer complaints promptly, boosting satisfaction and loyalty.
• Generated monthly reports on sales figures, expenses, and profits to inform strategic planning.
• Created weekly work schedules for store personnel, optimizing staffing efficiency.
• Recruited, trained, and supervised new employees, enhancing team capabilities.
• Managed daily banking activities, ensuring accuracy in deposits and withdrawals.
• Monitored inventory levels and conducted audits to implement shrinkage control measures.
• Conducted daily operations with a focus on cash handling and safety regulations.
• Enhanced customer service standards through targeted training and performance monitoring.

Ensured patron safety by enforcing completion of safety waivers before pit entry.

Processed large cash transactions efficiently during opening and closing shifts.

Managed inquiries while providing clear, concise information to patrons.

Certified in counterfeit money detection to prevent fraudulent activities.

Submitted paperwork to property owner at night’s end for compliance.

Compiled summary sheet detailing all accounted money by night’s end.

• Inspected food preparation areas to ensure constant compliance with sanitation standards.
• Verified daily sales reports for accuracy prior to management review.
• Trained new employees on operational procedures and safety protocols.
• Supervised cleanliness of dining areas, restrooms, and kitchen equipment to uphold sanitary conditions.
• Enforced safety guidelines among staff to minimize accidents on premises.
• Monitored employee performance and delivered constructive feedback for continuous improvement.
• Resolved customer complaints swiftly while maintaining exceptional service standards.
• Scheduled team members based on business needs and customer demand, ensuring adequate coverage.