April Theriault
Barrie,ON
Summary
Dynamic and results-driven professional with extensive experience at Tim Hortons, excelling in exceptional customer service and team leadership. Proven ability to enhance customer satisfaction and foster a positive work environment through effective communication and problem-solving skills. Recognized for training new team members and maintaining a clean, organized workspace.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Administrator position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Barista
Tim Hortons
05.2018 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Manager
Tim Hortons
01.2014 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Administration - Office Administration- Executive
Georgian College
Barrie, ON04-2026
Skills
- Effective time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Team leadership
- Exceptional customer service
- Promoting a clean environment
- Problem-solving
Languages
English
Interests
- Music
- Helping others
- Camping
- Family time
Timeline
Barista
Tim Hortons
05.2018 - Current
Manager
Tim Hortons
01.2014 - 01.2017
Bachelor of Administration - Office Administration- Executive
Georgian College
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