April Soriano
Smith Falls,ON
Summary
Dedicated and organized professional with over 10 years of experience in customer service and administration. Proficient in maintaining a clean and safe work environment. Strong ability to multitask and work well under pressure. Seeking a position as a bus driver
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cleaner
Hammer and Nails Property Management
04.2023 - Current
- In charge of cleaning brand new builds during and when construction was finished.
- Cleaning air bnbs.
- High standard of cleanliness.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Owner
AJ's Cleaning
01.2021 - Current
- Managed and trained a team of cleaning staff
- Developed and implemented cleaning protocols and procedures
- Responsible for scheduling, inventory management, and customer service
Kitchen Help
Two Guys for Lunch
01.2017 - 06.2023
- Prepared and served food to customers
- Maintained a clean and organized kitchen environment
- Assisted with inventory management and food ordering
Cashier
Buck-or-Two
01.2019 - 01.2021
- Handled cash and credit card transactions
- Assisted customers with their purchases
- Maintained a clean and organized store environment
- Assisted with inventory management and stocking shelves
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeper
Riverview Heights (Retirement Home)
01.2010 - 01.2016
- Cleaned and organized resident rooms and common areas
- Assisted with laundry and linen management
- Provided customer service to residents and their families
Housekeeper
Best Western (Hotel)
01.2010 - 01.2011
- Cleaned and organized guest rooms and common areas
- Assisted with laundry and linen management
- Provided customer service to guests
Education
High School - undefined
Madawaska Valley District High School
01.1994
Skills
- Strong customer service skills
- Excellent organizational skills
- Ability to multitask and work well under pressure
- Strong verbal and written communication skills
- Proficient in basic computer skills
Certification
- Present Safe-Food Handling Course Certificate
- Present WHMIS
Languages
English
Professional Working
Timeline
Cleaner
Hammer and Nails Property Management
04.2023 - Current
Owner
AJ's Cleaning
01.2021 - Current
Cashier
Buck-or-Two
01.2019 - 01.2021
Kitchen Help
Two Guys for Lunch
01.2017 - 06.2023
Housekeeper
Riverview Heights (Retirement Home)
01.2010 - 01.2016
Housekeeper
Best Western (Hotel)
01.2010 - 01.2011
High School - undefined
Madawaska Valley District High School
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