April Slifert
Turlock
Summary
With a proven track record at Dunn Edwards Paints, I excel in transforming store operations and enhancing customer experience through leadership and problem-solving. My expertise in operations oversight and team building, coupled with a knack for fostering customer loyalty, has significantly contributed to business growth as well as individual team growth. I have changed the overall dynamic of the store that will lead to success.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
01.2024 - Current
- Manage opening and closing procedures.
- On a daily bases monitor store appearance for increased sales by maintaining the stores cleanliness and implementing strategic merchandise displays for weekly and monthly sales.
- I created a positive work environment by promoting teamwork and recognizing individual growth among staff members regularly.
- Create and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions as well as maintaining and starting new relationships.
- Respond to customer concerns, working with manager or sales rep to resolve them in a positive manner making sure customer service is the key factor.
- Assist with inventory management with regular cycle counts, accurate ordering and adjusting inventory to meet demands of customer's jobs.
- Maintain positive customer relationships by responding quickly to customer service inquiries and relaying information to sales rep.
- Monitor employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
- Improved store operations by establishing clear communication channels between team members, customers as well as sales rep.
- Overall, I changed the dynamic of the store bringing in a positive attitude, changing the teams overall outlook on all aspects of the business as well as customer relationships.
- Coach the team on products as well as keeping up to date on certificates and classes to give our customer's the best service and product recommendations.
- Monthly audits for compliance.
- Work with sales rep to insure sales are goals are being met as a team and bringing in products to meet customer demands and implementing new strategies to bring in new customers.
Store Manager
Kelly Moore Paints
01.2014 - 01.2024
- Demonstrated and promoted customer service skills running an average 1.5 million dollar store.
- Worked with the sales team and reps to develop and implement strategies for business growth, including house accounts and supporting marketing ideas.
- Demonstrated a solid understanding of company products while developing and coaching employees to do the same.
- Utilized skills and experience to ensure all operational parameters and goals were met focusing on sales revenue, gallons sold and margin dollars.
- Reviewed applications and conducted interviews and made hiring decisions based on business needs.
- I utilized my skills and independent judgment and experience to manage inventory levels to budget, while keeping paint and sundry at sufficient levels.
- Ensured proper stock rotation and conducted cycle counts, shelf audits.
- Worked with my district manager to make sure the store was operating up to compliance safety standards.
Administrative Assistant
Ameriprise Financial
03.2004 - 09.2008
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 100 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Processed death and divorce claims while safe guarding information and keeping a positive and compassionate attitude.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Department Manager
Orchard Supply Hardware LLC
03.1998 - 04.2003
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrink.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business and holiday hours without sacrificing employee satisfaction or budgetary constraints.
- Worked with staff on product training to best fit the customer needs.
- Worked with vendors on new products and training.
- keep inventory levels to budget without sacrificing customer demands.
- Made sure all paint machines and equipment were cleaned and maintenance was conducted.
Education
High School Diploma -
Turlock High School
Turlock06-1997
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Operations oversight
- Marketing and promotions
Timeline
Assistant Store Manager
Dunn Edwards Paints
01.2024 - Current
Store Manager
Kelly Moore Paints
01.2014 - 01.2024
Administrative Assistant
Ameriprise Financial
03.2004 - 09.2008
Department Manager
Orchard Supply Hardware LLC
03.1998 - 04.2003
High School Diploma -
Turlock High School
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