April Seals-Partner
Ontario
Summary
Customer success leader with over 10 years of experience in managing customer-facing teams and enhancing onboarding processes in high-pressure environments. Expertise in coaching and developing teams, collaborating with sales and operations, and resolving escalations. Proven track record of improving operational efficiency through data-driven strategies and standardized best practices.
Overview
14
14
years of professional experience
Work History
Client Success Manager
The Rainmaker Family
04.2024 - 05.2025
- Onboarded 100+ clients through structured digital processes and webinar training, leveraging CRM workflows and data tracking to boost engagement and retention.
- Developed monday.com dashboards and automated support workflows to track tickets and client health metrics, minimizing follow-up time and enhancing renewal visibility.
- Conducted group coaching sessions and product demonstrations emphasizing time management and stress resilience to enhance adoption and client satisfaction.
- Collaborated with product and operations teams to resolve escalations and uncover expansion opportunities.
Customer Experience Design & Account Manager
Radiant Escapes
03.2023 - 03.2025
- Engineered data-driven account management strategies and automated communication cadences using Google Workspace, Zoom, and CRM to enhance client satisfaction and optimize follow-ups.
- Coordinated participant tracking and communications using Google Workspace, Canva, Zoom, and CRM to ensure seamless event execution.
- Designed and executed virtual and in-person wellness events and webinars; used post-event data and CRM insights to boost repeat bookings and program adoption.
Mindset Coach & Facilitator
We Are the Women, Inc.
01.2022 - 02.2023
- Facilitated webinars and group coaching on micro-habit formation and stress reduction, promoting client well-being and growth.
- Developed personalized client success roadmaps, monitoring progress and refining strategies to achieve client goals.
- Coached and managed post-sales accounts for 80+ clients, enhancing retention and engagement through measurable outcomes.
- Supported revenue growth and renewals, contributing to $288K in program revenue within six months.
Café Owner
The Dirty Penguin
Chino
12.2018 - 07.2020
- Managed daily operations, inventory, and P&L for a café generating $350K+ annual revenue, ensuring profitability through cost controls and menu optimization.
- Streamlined supplier relationships and inventory processes, minimizing waste and optimizing food cost management.
- Implemented community-focused marketing and loyalty initiatives that increased repeat customers and local partnerships.
- Recruited, trained, and supervised staff; developed onboarding and training manuals that enhanced service consistency and lowered new-hire turnover.
Director of Recruitment, West Coast Region
The Art Institutes – EDMC
06.2011 - 06.2016
- Led a team of 15 recruiters across the West Coast, coaching and directing outreach strategies that consistently exceeded enrollment quotas for five consecutive years.
- Established enterprise partnerships with school districts and campus leaders, enhancing program adoption and enriching candidate pipelines.
- Coordinated large-scale stakeholder events and campus visits, elevating program visibility and solidifying relationships with key decision-makers.
- Analyzed regional recruitment data to optimize targeting and resource allocation, enhancing lead conversion and recruitment effectiveness.
Education
B.A. - Communication
California State University
Los AngelesSkills
- Client Engagement
- Client Onboarding
- Account Management
- Customer Journey Mapping
- Retention
- Webinar training
- Virtual Facilitation
- Event Coordination
- CRM & Data Tracking
- Process automation
- Proficient in Mondaycom, Salesforce, HelpScout
Technology And Tools
- AI Integration
- Monday.com
- Trello
- Notion
- Google Workspace
- SuccessFactors
- HelpScout
- Microsoft Office
- Salesforce
- Zoom
- Canva
- Slack
- Interactive Whiteboards
Timeline
Client Success Manager
The Rainmaker Family
04.2024 - 05.2025
Customer Experience Design & Account Manager
Radiant Escapes
03.2023 - 03.2025
Mindset Coach & Facilitator
We Are the Women, Inc.
01.2022 - 02.2023
Café Owner
The Dirty Penguin
12.2018 - 07.2020
Director of Recruitment, West Coast Region
The Art Institutes – EDMC
06.2011 - 06.2016
B.A. - Communication
California State University