APRIL SANTIAGO BSN,RN
West Covina
Summary
Experienced with patient assessment, care coordination, and case management. Utilizes clinical knowledge to develop and implement effective care plans. Track record of enhancing patient outcomes through meticulous care planning and follow-up.
Overview
5
5
years of professional experience
Work History
Registered Nurse Case Manager
Pomona Valley Medical Center
09.2024 - Current
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Responded promptly and professionally to patient questions and concerns.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
Registered Nurse Case Manager
Inter-community Hospital
01.2021 - 09.2024
- Coordinate safe, effective, efficient, patient centered services involving interdisciplinary team members such as doctors, social workers, physical therapists to ensure safe discharges working along with Insurance companies, SNF, and LTAC Facilities in a timely manner.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Handle case assignments such as InterQual to meet each patient’s admission criteria.
- Participated in on-call rotations to deliver after-hours care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Home Health Nurse
Unison Home Health
03.2020 - 03.2021
- Performs patient admission assessment, recertification, follow up visits and discharge visits.
- Safely administers IV medication, monitor and provide teachings on side effects.
- Performs blood draw and delivers lab specimen to lab.
- Provided physical assessments, medication and chronic disease management to home health patients.
Education
Bachelor of Science - Nursing
West Coast UniversityCollege of Nursing
10.2020
Skills
- Case Management
- Care Coordination
- Utilization Review
- Managing Patient Cases
- InterQual Criteria
- Milliman Care Guidelines
- Initial Needs Assessment
Timeline
Registered Nurse Case Manager
Pomona Valley Medical Center
09.2024 - Current
Registered Nurse Case Manager
Inter-community Hospital
01.2021 - 09.2024
Home Health Nurse
Unison Home Health
03.2020 - 03.2021
Bachelor of Science - Nursing
West Coast UniversityCollege of Nursing
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