April Ross-Dupuis

• Conduct comprehensive assessments and provide appropriate supports and referrals tailored to individual needs.
• Connect clients with appropriate community resources and help them navigate complex systems
• Advocating for individuals and encouraging self-advocacy
• Document case notes, contact attempts and demographic information using Penelope Case Management
• Act as the Airdrie Fair Access program coordinator, in partnership with the City of Airdrie, to support low-income residents with income-based subsidies towards recreation and transportation.
• Collect, screen and process over 900 Airdrie Fair Access applications and subsidy cards, while logging and maintaining accurate records for yearly reports and agency statistics.
• Establish trust-based relationships with clients through empathetic communication and active listening skills.
• Participate in community outreach to expand participation and support.
• Collaborate with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
• Co-chair on the Mental Health Committee delivering monthly mental health topics, information, tools and resources.
• Maintain professional development through ongoing training courses, staying current on best practices in the field of community support work.
• Implemented weekly team meetings within the support services department to encourage teamwork and collaboration
• Took active role in planning and delivering wide range of agency programs designed to support community members with access to basic needs and low cost programs within the agency.

Day Home Operator

• Planned, organized and advertised private day home within the community of Airdrie
• Developed age-appropriate activities and crafts to engage children.
• Designed parent handbooks with appropriate consent forms, meal plans, activity schedules, business hours and day home pricing
• Created safe and engaging learning environment for children.
• Conducted interviews with families to establish trust and ensure the day home was the right fit.

Gourmet Cookie Business/Cookie Momster Cravings

• Developed creative seasonal recipes for licensed gourmet cookie business
• Maintained a safe work environment by strictly adhering to sanitation guidelines
• Consistently met deadlines for cookie orders by effectively prioritizing tasks according to urgency.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Cleaned and maintained kitchen equipment and oven.
• Packaged finished products for sale.
• Processed customer orders and payment transactions.

ESL Teacher

• Taught English to young learners between 6 to 12 years of age with QKids company.
• Taught the students through a patented and interactive gaming-based learning platform.
• Increased student participation by creating a welcoming and inclusive classroom environment.
• Supported students with language barriers by offering one-on-one assistance during lesson times
• Evaluated student progress providing feedback and adjusting teaching methods as necessary for success
• Utilized multimedia resources effectively to enhance lessons and maintain student interest throughout the course duration
• Taught groups of 3-4 students during 30 minute back to back classes

• Plan, organize and implement therapeutic programs in collaboration with other departments
• Carry out daily resident programming to keep the residents active and engaged
• Organize special events, from bake sales and holiday parties to the facility’s grand re-opening event
• Facilitate fundraising events to raise money for the recreational fund
• Responsible for recruiting, directing and supervising volunteers
• Create, organize and distribute monthly activity calendars to the residents, as well as monthly newsletters with thoughtful biographies of staff and residents
• Communicate the activities of the department to residents, staff, families and the community to encourage participation
• Develop action plans to resolve resident complaints and concerns and work to create viable solutions
• Manage the departmental/program budget and allocate appropriately, as pertaining to resident and program needs
• Provide safe and reliable transportation of residents to and from community events, outings and other weekly and monthly excursions
• Act as a member of the Senior’s Week planning committee to strategize, plan and effectuate the yearly celebration for local seniors.

• Assess and support the match relationships in community and school-based programming
• Ensure mentoring relationships complied with agencies standards and policies
• Provide on-going training and support to ensure match longevity, retention and positive youth impact
• Develop, promote and implement individual and group match activities to meet program goals and out comes through recognition, monthly, quarterly, annual events, and program engagement strategies
• Effectively utilize and implement outcome measurement and match support tools to assess match impact on youth development
• Conduct closure interviews
• Maintain accurate and timely records of each mentoring match while utilizing CRM agency database
• Plan, promote and raise funds for the first annual Bowl for Kid’s Sake event in Airdrie to recruit volunteers
• Act as a member of the Airdrie Resource Council to meet with other representatives from human services, health services and education