April Rodriguez
Oxnard
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Professionally adept Assistant to Property Manager with success in managing tenant relations, overseeing maintenance and repair schedules, and facilitating property inspections. Strong aptitude for coordinating lease agreements, renewals, and terminations while maintaining high levels of tenant satisfaction. Demonstrated knack for improving operational procedures to streamline property management functions. Significant impact on previous roles by enhancing communication between tenants and management teams.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Cashier
Lola Betty’s Filipino Kitchen
Camarillo
05.2025 - Current
- Processed customer transactions efficiently at a busy retail environment.
- Managed cash register operations and ensured accurate cash handling.
- Assisted customers with product inquiries and provided exceptional service.
Administrative Assistant
Crossroads Investments
Oxnard
09.1991 - 11.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by
- Managed tenant relationships and resolved disputes effectively.
- Coordinated maintenance requests and scheduled timely repairs.
- Conducted property inspections to ensure compliance with regulations.
- Prepared lease agreements and ensured accurate documentation.
- Oversaw rent collection processes and maintained financial records.
- Developed marketing strategies to attract prospective tenants.
- Trained and supervised staff in daily operations and procedures.
- Implemented policies to enhance tenant satisfaction and retention.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Education
Associate of Science - General Studies
Ventura College
Ventura, CA 09.1988 - 05.1990
Skills
- Cash handling
- Transaction processing
- Customer inquiries
- Point of sale systems
- Customer relationship management
- Conflict resolution
- Financial record keeping
- Marketing strategies
- Lease negotiation
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Customer complaint resolution
- Calm demeanor
- Positive and professional
Timeline
Customer Service Cashier
Lola Betty’s Filipino Kitchen
05.2025 - Current
Administrative Assistant
Crossroads Investments
09.1991 - 11.2024
Associate of Science - General Studies
Ventura College
09.1988 - 05.1990