April Rivas
Moreno Valley
Summary
Detail-oriented Project Coordinator focused on process improvement and workflow efficiency. Proven ability to enhance team collaboration and customer satisfaction. Highly motivated to embrace new challenges with a strong work ethic and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Associate
Amazon
Moreno Valley
06.2022 - Current
- Collaborated with cross-functional teams to optimize operational workflows and processes.
- Implemented process improvements to streamline daily operations and reduce delays.
- Facilitated interdepartmental communication to align on project goals.
- Conducted regular assessments of team performance and provided feedback for improvement.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while ensuring detailed oversight.
- Coordinated with warehouse teams to optimize loading and unloading schedules.
- Monitored equipment maintenance schedules to ensure operational readiness daily.
Sales Associate
H&M Hennes & Mauritz
Montebello
04.2021 - 10.2022
- Managed inventory levels by conducting regular stock checks and reporting discrepancies.
- Resolved customer inquiries and complaints in a professional manner.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Kept knowledge of store merchandise and policies current to enhance customer experience.
- Leveraged technology to efficiently guide customers in finding and selecting items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Restaurant Hostess
Gen Korean BBQ
Los Angeles
11.2018 - 03.2020
- Managed reservations efficiently using reservation management software.
- Coordinated seating arrangements to optimize dining flow and guest comfort.
- Handled guest inquiries and resolved issues promptly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
Service Crew Member
Chipotle Grill
Glendale
10.2017 - 10.2018
- Assisted customers with menu selections and order customization.
- Handled cash register transactions accurately for customer orders.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of the service area.
- Prepared food items according to Chipotle's quality and safety standards.
- Stocked ingredients and supplies to meet daily operational needs.
- Assisted other staff members during busy hours.
Education
Some College (No Degree) - Sociology
California State University, Los Angeles
Los Angeles, CASkills
- Project coordination
- Inventory management
- Quality assurance
- Regulatory compliance
- Process improvement
- Customer relationship management
- Onboarding support
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Associate
Amazon
06.2022 - Current
Sales Associate
H&M Hennes & Mauritz
04.2021 - 10.2022
Restaurant Hostess
Gen Korean BBQ
11.2018 - 03.2020
Service Crew Member
Chipotle Grill
10.2017 - 10.2018
Some College (No Degree) - Sociology
California State University, Los Angeles