April Ramirez
ADP
Covina
25
years of professional experience
Results-driven professional skilled in delivering top-tier client service. Valuable experience in critical thinking and organization ensures seamless support, contributing to improved client trust and retention.
Work History
Client Service
2 Years 3 Months- Delivering exceptional client service by consistently exceeding expectations.
- Providing excellent client service by delivering regular updates on requests and inquiries
Auto Insurance Specialist
5 Years 6 Months- Assisted clients in understanding policy details and coverage options effectively.
- Calculated premiums and established repayment options
- Explained coverage options to potential policyholders while addressing their concerns
Fraud Representative
17 Years 2 Months- Analyzed customer accounts using fraud detection software to flag suspicious activities.
- Collaborated with law enforcement agencies to gather evidence for fraud cases.
- Monitored real-time queues and analyzed high-risk transactions from points of sale within the business
Education
High School Diploma
Skills
Client service and support
Client service quality
Service requests
Problem Resolution
Critical Thinking
Organizational skills
Communication Skills
Timeline
Client Service
ADP
06.2024 - CurrentRead More
Auto Insurance Specialist
AAA Auto Club South
11.2018 - 05.2024Read More
Fraud Representative
Bank of America
05.2001 - 07.2018Read More
St. Bernard's High School
High School Diploma
Read More