APRIL QUIGLEY
Lindsay,ON
Summary
Personable and empathetic individual with strong foundation in understanding human behavior and psychology. Possesses knowledge of addiction recovery principles and counseling techniques, including motivational interviewing and cognitive-behavioral therapy. Dedicated to making positive impact by supporting individuals on their path to recovery and well-being.
Developed strong interpersonal communication and problem-solving skills in counseling environment, facilitating client progress and well-being. Adept at creating supportive and trusting relationships, employing motivational techniques to encourage positive changes. Seeking to transition into new field where these skills can drive meaningful impact and foster growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health & Addictions Counselor
Self-employed
11.2025 - Current
- Promoted self-care practices among clients, teaching them effective stress management techniques that contributed to lasting recovery success.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Evaluated client progress and adjusted treatment plans as needed to ensure continued success in their recovery journey.
- Maintained detailed records of client interactions, ensuring accurate tracking of progress over time.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
- Implemented evidence-based interventions, such as cognitive-behavioral therapy and motivational interviewing, to help clients overcome personal barriers to recovery.
- Developed patient care plans and documented progress toward goals.
- Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
- Conducted thorough assessments to accurately diagnose individuals struggling with substance use disorders or co-occurring mental health conditions.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Mental Health & Addictions Counselor
The Farm Private Inpatient Drug and Alcohol Rehabilitation
03.2025 - 07.2025
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Collaborated with multidisciplinary team members to ensure comprehensive care for clients.
- Impromptu one on one counseling sessions with clients
- Carried and answered crisis phone for entire shift
- Counseled alumni clients who called our crisis line
- Administered and documented patients medication in patients digital file
- Handed out sharp objects and documented there return to locked medication room
- Enforced bedtimes and facility rules
- Kept an hourly digital journal of the activity inside facility and location of all clients
- Entered support notes regarding all clients before the end of my shift.
- Passed along pertinent information about clients and facility to the next counselors arriving for there shift
- Arrived at least 15-min before shift to discuss any pertinent information regarding the patients and facility
- Digital documentation od incident reports
- Disarming and arming alarm when entering and exiting locked nurses/medication room
- Carried facility keys and crisis phone for the duration of my shift
- Escalated immediate concerns to executive director and facility doctor when necessary
- Used active listening and motivational interviewing during one on one's with clients.
Media Analyst
Numeris
02.2022 - 02.2025
- Cold called Canadians using remote CRM system
- Accurately documented respondents media habits into companies CRM system
- Increased team productivity with effective project management, meeting deadlines consistently.
- Boosted client satisfaction through proactive communication, ensuring their goals and needs were met.
- Delivered accurate, timely reports to clients by closely tracking media mentions and analyzing sentiment.
- Implemented crisis communication plans proactively when necessary to protect client interests during challenging situations.
- Supported the development of junior team members by sharing expertise in media analysis techniques and best practices.
- Responsible for having a quiet, locked office and a windows 11 computer for communicating with respondents
- Responsible for having high speed internet, noise canceling headset and webcam
Education
Diploma - Dental Assistant
Toronto School of Business
Scarborough, OntCertificate - Fitness Instructor/Personal Trainer
YMCA
Oshawa, ONDiploma - Mental Health & Addictions Worker
Canadore College of Applied Arts And Technology
North Bay04-2026
Skills
- Client advocacy
- Multicultural competence
- Individual counseling
- Motivational interviewing
- Crisis intervention
- Empathetic
- Referral coordination
- Client assessment
- Substance abuse education
- Problem-solving
- Excellent communication
- Organizational skills
- Individual therapy
- Decision-making
- Active listening
- Documentation proficiency
Accomplishments
- Volunteer award at my grade 12 graduation from the lindsay Adult education Center in June of 2023
-Recipient of my local Kinsmen Club bursary in 2025 awarded $1000.00 for education costs
-Recipient of national Kinsmen club bursary- awarded $1000.00 for education costs.
-Recipient of the Society of Saint vincent De Paul bursary in 2025-awarded $1000.00 for tuition and education costs.
-featured in my local paper and on line news for my advocacy work with the homeless.
-Interviewed live on CBC's morning show for starting a non-profit soup kitchen in my community. Also featured in my local paper and on liner news.
Languages
English
Native or Bilingual
Certification
-Lifesaving child and adult CPR/AED certification from the Red Cross
-Current Safe Food Handling Certificate
-Current Smart Serve certification. Covers alcohol, cannabis and safe sexual health
-Current Certificate in Gentle persuasive Care in Dementia Patients
Timeline
Mental Health & Addictions Counselor
Self-employed
11.2025 - Current
Mental Health & Addictions Counselor
The Farm Private Inpatient Drug and Alcohol Rehabilitation
03.2025 - 07.2025
Media Analyst
Numeris
02.2022 - 02.2025
Diploma - Dental Assistant
Toronto School of Business
Certificate - Fitness Instructor/Personal Trainer
YMCA
Diploma - Mental Health & Addictions Worker
Canadore College of Applied Arts And Technology