Dedicated online personal shopper with expertise in client relations and e-commerce logistics. Proven ability to enhance customer satisfaction through tailored product recommendations and efficient order fulfillment.
Work History
Online Personal Shopper
2 Years 2 Months
Walmart | 06.2024 - Current
Curated personalized shopping experiences by analyzing customer preferences and purchase history.
Provided expert product recommendations, enhancing customer satisfaction and loyalty.
Collaborated with inventory management systems to ensure product availability and accuracy.
Streamlined order fulfillment processes to enhance efficiency and improve delivery timelines.
Conducted quality checks on selected items to guarantee adherence to Walmart's standards.
Assisted in training new team members on best practices for online shopping operations.
Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Helped customers locate products and checked store system for merchandise at other sites.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tracked substitutions and informed customers of changes.
Education
Master of Science - Pre-Medicine Biology
Mount Saint Mary's University | Los Angeles, CA | 05.2030
Dean's List 2022-2026 all semesters (high school)
Honor Roll 2022-2026 all semesters (high school)
Merit Scholarship Recipient
Completed AP course in European History and Human Geography