Professional Summary
Overview
Work History
Education
Skills
Timeline

April Pugh

Walmart
Downey
2
years of professional experience

Dedicated online personal shopper with expertise in client relations and e-commerce logistics. Proven ability to enhance customer satisfaction through tailored product recommendations and efficient order fulfillment.

Work History

Online Personal Shopper

2 Years 2 Months
Walmart | 06.2024 - Current
  • Curated personalized shopping experiences by analyzing customer preferences and purchase history.
  • Provided expert product recommendations, enhancing customer satisfaction and loyalty.
  • Collaborated with inventory management systems to ensure product availability and accuracy.
  • Streamlined order fulfillment processes to enhance efficiency and improve delivery timelines.
  • Conducted quality checks on selected items to guarantee adherence to Walmart's standards.
  • Assisted in training new team members on best practices for online shopping operations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.

Education

Master of Science - Pre-Medicine Biology

Mount Saint Mary's University | Los Angeles, CA | 05.2030
  • Dean's List 2022-2026 all semesters (high school)
  • Honor Roll 2022-2026 all semesters (high school)
  • Merit Scholarship Recipient
  • Completed AP course in European History and Human Geography
  • Awarded exemplary mentor of the month
  • Graduated with high honors
  • Cumulative GPA of 4.0 throughout high school

Skills

Product picking
Client relations expertise
Customer service
Product knowledge
Market trends analysis
E-commerce logistics
Sales experience
Brand awareness
Flexible schedule
Patience and empathy
Hospitality and accommodation
Inventory management

Timeline

Online Personal Shopper

Walmart
06.2024 - CurrentRead More

Mount Saint Mary's University

Master of Science from Pre-Medicine Biology
Read More
April Pugh