April Philippi
Branscomb,CA
Summary
Experienced in retail, customer service, and office administration, I can confidently serve in any role I am needed in. A dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
24
24
years of professional experience
Work History
Real Estate Office Manager
NextHome Town and Country
01.2015 - 03.2020
- Managed daily office operations, ensuring smooth workflow and efficiency across real estate transactions.
- Streamlined communication between agents and clients, reducing response times and increasing service quality.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Oversaw inventory management, tracking property listings and updating relevant databases accurately.
- Maintained a high level of organization in shared spaces such as conference rooms or break areas, contributing to a professional and efficient work environment.
- Improved office efficiency by coordinating maintenance services and managing vendor relationships effectively.
- Organized and updated databases, records and other information resources.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Real Estate Office Manager
Realty World - Pigati and Russel Realtors
05.2012 - 01.2015
- Managed daily office operations, ensuring smooth workflow and efficiency across real estate transactions.
- Streamlined communication between agents and clients, reducing response times and increasing service quality.
- Analyzed market trends to support strategic planning and informed decision-making within the agency.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Oversaw inventory management, tracking property listings and updating relevant databases accurately.
- Streamlined office operations by implementing efficient administrative procedures and digital filing systems.
- Maintained up-to-date knowledge of local real estate trends and market conditions, sharing insights with team members to inform decision-making processes.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Assistant
Matria Home Health
01.1999 - 10.1999
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cleaned and maintained medical equipment.
- Made house calls to patients to either fix or swap out faulty equipment.
- Helped manage the office closure when that site was shutting down.
Retail Store Manager
Graceland Christian Bookstore
03.1997 - 01.2006
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Mentored and trained staff to enhance product knowledge and improve service quality.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Assistant
Mazzei Pontiac Cadillac Oldsmobile Buick GMC CO.
02.1996 - 03.1997
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
Education
High School Diploma -
High School Diploma -
Liberty Union High School
Brentwood06-1995
Skills
- Customer service
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Store maintenance
- Phone etiquette
- Shelf stocking
- Data entry
Timeline
Real Estate Office Manager
NextHome Town and Country
01.2015 - 03.2020
Real Estate Office Manager
Realty World - Pigati and Russel Realtors
05.2012 - 01.2015
Office Assistant
Matria Home Health
01.1999 - 10.1999
Retail Store Manager
Graceland Christian Bookstore
03.1997 - 01.2006
Office Assistant
Mazzei Pontiac Cadillac Oldsmobile Buick GMC CO.
02.1996 - 03.1997
High School Diploma -
High School Diploma -
Liberty Union High School