April Pena
Hemet
Summary
Dynamic team leader with a proven track record at Tractor Supply Company, excelling in employee training and conflict resolution. Recognized for enhancing team performance through effective coaching and quality control initiatives. Committed to fostering a customer-focused environment while driving operational excellence and achieving sales objectives.
Overview
11
11
years of professional experience
Work History
Team Lead
Tractor Supply Company
02.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives
Cashier
El Cerrito Liquor
01.2019 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Assistant Store Manager
Payless Shoe Source
05.2014 - 12.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Jurupa Valley Highschool
Jurupa Valley Ca.06-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Schedule management
- Employee evaluation
- Employee training
- Loss prevention
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Tractor Supply Company
02.2023 - Current
Cashier
El Cerrito Liquor
01.2019 - 12.2022
Assistant Store Manager
Payless Shoe Source
05.2014 - 12.2018
Jurupa Valley Highschool
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