Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

April Ordahl

Coarsegold

Summary

With over 7 years of experience in the banking industry, my strong sense of responsibility and dedication to work drive me to excel. I have a proven ability to quickly learn new skills, coupled with excellent organizational prowess and attention to detail, enabling me to easily follow instructions and deliver high-quality results. I thrive in time management, efficiently handling tasks both independently and as part of a team. I am now seeking a new position to build a sustainable career while consistently giving my absolute best to an employer.

Overview

10
10
years of professional experience

Work History

On-Site Manager

Premier Valley Bank
04.2023 - Current
  • Company Overview: a division of UMB Bank
  • Monitor and review banking center security procedures and control access to vault and cash drawers
  • Ensure the banking center is compliant for scheduled audits and branch reviews
  • Know and follow bank policies and procedures and communicate updates to banking center employees
  • Oversee the operational excellence of the banking center team of 4-7 employees
  • Maintain knowledge of security and compliance with all Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and Bank policies
  • Coaches the banking center team to ensure the customer experience strategy is followed to deliver a consistent, positive experience for all customers
  • Provide customer service wherever needed on a day to day basis

Universal Banker

Premier Valley Bank
09.2021 - 04.2023


  • Responsible for offering and selling financial products and services to both consumer and small business customers
  • Operate a teller window regularly to meet the needs of the banking center
  • Follow security policies and procedures to prevent bank and customer losses
  • File ACH disputes, check fraud affidavits, fraud claims, unusual activity reports
  • Assist fraud department with investigations acting as the main point of contact for the customer
  • Resolve customer complaints
  • Maintain a detailed level of knowledge on retail products and services and a conversational knowledge of non-retail products
  • Work together with the banking team to achieve customer service and sales objectives
  • A division of HTLF Bank

Bank Teller

Wells Fargo
06.2019 - 09.2021
  • Maintain a cash drawer including cash handling and balancing
  • Communicate with all types of customers while building rapport and maintaining professionalism
  • Work as part of a team to help customers succeed financially
  • Conduct basic services and account maintenance for customers
  • Demonstrate care by engaging customers in conversations, actively listening and asking questions
  • Serve as a risk management leader by understanding and managing risks in the business
  • Adhering to policies, procedures and controls, and ensuring compliance with applicable laws, rules, and regulations

Bank Teller

Chase
01.2017 - 06.2019
  • Accurately process customer cash/check deposits or withdrawals, transfers, and statement transactions
  • Safely search and identify customer account information while following proper procedures to minimize errors and reduce fraud
  • Balance cash drawer with consistent accuracy
  • Follow strict safe deposit box operations and guidelines
  • Experience with foreign currency purchases and exchanges
  • Redeem United States Savings Bonds following the proper procedures
  • Demonstrate outstanding customer service, own customer issues and concerns from start to finish, help to build lasting relationships with clients
  • Redirect special services offered to customers to the appropriate banking staff
  • Consistently exceed expectations set by supervisors every quarter

First Assistant Manager

Big 5 Sporting Goods
10.2016 - 01.2017
  • General management of the store including but not limited to opening and closing the store on scheduled days.; counting and balancing the safe, filling out accounting ledgers, security walks, setting alarms
  • Effectively communicate with fellow managers and employees
  • Frequently travel to stores within our district to cover other managers absences; quick to learn new store layouts and environments, comfortable working with unfamiliar employees and clientele
  • Vital attention to detail regarding complex firearm paperwork and selling/releasing procedures

Relief Manager

Big 5 Sporting Goods
09.2015 - 10.2016

Manager Trainee

Big 5 Sporting Goods
04.2015 - 09.2015

Salesperson/Cashier

Big 5 Sporting Goods
09.2014 - 04.2015

Education

Associate of Arts - Business Administration

Ashworth College
01.2010

Skills

  • Teamwork
  • Time Management
  • Proficient Multi-Tasker
  • Item Processing
  • Operations Management
  • Wire Transfers
  • Attention to Detail
  • Client Support
  • Self-Motivated Contribution
  • Conducting Internal Audits
  • Client Support
  • Problem-solving

Awards

Exceptional Employee Performance Award, Premier Valley Bank, a division of HTLF Bank, 03/01/23, I received Premier Valley Bank's exceptional employee award for going above and beyond to support my team and our fellow branches during inclement weather.

Timeline

On-Site Manager

Premier Valley Bank
04.2023 - Current

Universal Banker

Premier Valley Bank
09.2021 - 04.2023

Bank Teller

Wells Fargo
06.2019 - 09.2021

Bank Teller

Chase
01.2017 - 06.2019

First Assistant Manager

Big 5 Sporting Goods
10.2016 - 01.2017

Relief Manager

Big 5 Sporting Goods
09.2015 - 10.2016

Manager Trainee

Big 5 Sporting Goods
04.2015 - 09.2015

Salesperson/Cashier

Big 5 Sporting Goods
09.2014 - 04.2015

Associate of Arts - Business Administration

Ashworth College

Similar Profiles

CREATE PROFILE
April Ordahl