Open To Work
April Morales
Lake Forest
Work Preference
Summary
Results-driven individual with extensive experience in customer service and healthcare environments. Recognized for developing strong relationships and effectively resolving issues while balancing personal commitments, showcasing adaptability and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Stocker and Cashier
Dollar Tree
Lake Forest
11.2024 - 05.2026
- Developed strong customer service skills through daily interactions with customers.
- Operated cash register for processing cash and credit transactions.
- Adapted quickly to new skills and procedures in dynamic work environments.
- Fostered positive relationships with colleagues and supervisors through effective communication.
- Assisted with unloading trucks to ensure timely inventory availability.
- Executed sales floor tasks, including greeting customers and restocking shelves.
- Utilized baler to safely compress excess cardboard for efficient disposal.
- Bagged customer purchases to enhance overall shopping experience.
Employment Gap
Homemaker
08.2014 - 11.2024
- Nurtured three children while aiding mother through cancer journey until 2018 and father during his battle with cancer until 2021.
Medical Records Associate
Goodwill Industries
San Antonio
10.2012 - 06.2014
- Accurately entered all records and documents into tracking database within specified timelines.
- Conducted thorough research to forward active service member records to appropriate locations.
- Documented actions taken to retrieve missing components or records systematically.
- Prepared records for scanning by removing staples and copying non-scannable documents.
- Met quota objectives across all record transition phases, including data entry and document preparation.
- Performed quality control on all scanned documents prior to repository upload.
- Communicated effectively both orally and in writing to ensure clarity and understanding.
- Demonstrated proficiency in basic computer skills for data entry and operations.
Office Automation Clerk
Surgical SPEC SQ
Lackland AFB
09.2009 - 05.2010
- Checked patients into urology clinic system and instructed them on urine sample collection.
- Scheduled follow-up appointments and accurately filed patient medical records.
- Answered phones, took detailed messages for doctors, and submitted them through electronic health care system.
- Prepared and maintained patient medical records with precision.
- Listened to clinic voicemails, ensuring timely follow-up on appointments and inquiries.
Respiratory Therapist
U.S. Air Force
08.2003 - 06.2009
- Conducted electrocardiograms and monitored physiological responses during therapy sessions.
- Explained testing procedures to minimize patient anxiety and encourage cooperation.
- Obtained and recorded patient medical histories and test results accurately.
- Supervised and trained cardiology technologists and students to enhance team performance.
- Set up 24-hour Holter monitors for continuous heart rate monitoring.
- Scheduled patient procedures and appointments to optimize workflow efficiency.
- Operated mechanical ventilators and CPAP machines, ensuring safe transport for MRI or CT scans.
- Maintained and cleaned medical equipment to ensure optimal functionality.
Respiratory Therapist
U.S. Air Force
Baghdad
09.2006 - 01.2007
- Delivered critical respiratory support during emergencies to stabilize patients.
- Operated mechanical ventilators according to established treatment guidelines.
- Maintained detailed records of patient assessments, treatments, and status changes.
- Managed surgical tools for high-risk surgeries to assist operating room nurses.
- Administered vaccines in collaboration with public health department for active duty personnel.
- Trained in x-ray operation to aid orthopedic surgeons in diagnosing fractures.
- Supported physicians in morgue to ensure accurate completion of death certificates.
- Participated in honor guard ceremonies to pay tribute to service members.
Education
Associate of Applied Science (A.A.S.) - Medical Assistant
Hallmark College of Technology
San Antonio07-2012
High School Diploma -
Southside High School
San Antonio06-2003
Skills
- Data entry
- Appointment scheduling
- Time management
- Attention to detail
- Problem solving
- Adaptability
- Conflict management
- Email and telephone etiquette
- Active listening
- Trustworthiness
- Reliability
- Self-motivation
- Compassionate care
- Administrative skills
Certification
Child Abuse Recognition & Reporting Training for Volunteers, CA, 09/17/24
Timeline
Associate Stocker and Cashier
Dollar Tree
11.2024 - 05.2026
Employment Gap
Homemaker
08.2014 - 11.2024
Medical Records Associate
Goodwill Industries
10.2012 - 06.2014
Office Automation Clerk
Surgical SPEC SQ
09.2009 - 05.2010
Respiratory Therapist
U.S. Air Force
09.2006 - 01.2007
Respiratory Therapist
U.S. Air Force
08.2003 - 06.2009
Associate of Applied Science (A.A.S.) - Medical Assistant
Hallmark College of Technology
High School Diploma -
Southside High School