April Meunier
Food and Spirits Server
Smithville,ON
Summary
Dynamic server, and customer service professional with 14 years of experience, excelling in adaptability, problem-solving, and sales. Proven ability to enhance customer satisfaction and drive sales through exceptional time management and teamwork. Renowned for fostering a welcoming atmosphere that encourages repeat business while ensuring a seamless dining experience. Adept at managing tables and collaborating with kitchen staff in fast-paced environments, showcasing strong multitasking skills and meticulous attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Cashier
Relay Restaurant
Beamsville, Ontario
09.2022 - 03.2026
- Oversaw customer order processing to enhance operational efficiency. Managed cash transactions with a focus on accuracy. Upheld meticulous record-keeping practices to support financial integrity.
- Facilitated customer satisfaction by addressing inquiries swiftly and resolving issues efficiently.
- Coordinated with team members to ensure a pristine and orderly dining environment.
- Implemented upselling techniques to boost sales and elevate customer satisfaction.
- Eager to learn swiftly, consistently deliver high-quality work, and maintain punctuality and reliability in all tasks.
- Engage with customers to ensure a welcoming atmosphere, boosting repeat business through exceptional service and rapport-building.
- Coordinate with kitchen staff to ensure timely and accurate order delivery, fostering a seamless dining experience.
- Maintain precise cash handling procedures, ensuring zero discrepancies and contributing to financial accuracy.
- Assist new team members in learning processes and protocols, promoting a supportive and cohesive work environment.
- Upsell menu items effectively, contributing to increased sales and customer satisfaction.
Dietary Aide
Albright Manor
Beamsville, Ontario
09.2020 - 02.2022
- Eager to learn and adapt quickly, demonstrating a strong work ethic and punctuality in all tasks.
- Assisted in meal preparation and service, ensuring dietary needs were met, contributing to improved patient satisfaction.
- Maintained meticulous food safety standards and hygiene, reducing health risks and ensuring compliance with regulations.
- Worked closely with nursing staff to tailor meals for individual dietary requirements, enhancing patient care.
- Streamlined kitchen processes, leading to a 15% reduction in meal preparation time and increased efficiency.
- Supported team efforts in daily kitchen operations, fostering a positive work environment and team cohesion.
- Implemented a waste management system that reduced food waste by 20%, ensuring cost efficiency and sustainability.
Manager/Sales/Cashier
Shop420
St.Catharines, Ontario
09.2018 - 11.2020
- Handled cash transactions meticulously, managed inventory, and implemented store policies to ensure operational excellence.
- Mentored team members, facilitated training sessions, and promoted a culture of continuous learning and teamwork.
- Streamlined inventory processes, reducing discrepancies by 15% and ensuring accurate stock levels at all times.
- Fostered a team-oriented environment, enhancing staff productivity and morale through effective mentorship and training.
- Implemented store policies rigorously, achieving compliance and operational excellence consistently.
- Managed cash transactions with precision, maintaining a 99.9% accuracy rate and ensuring financial integrity.
Bartender/Server/Customer Service
Slapshot Willy's
Ontario
10.2010 - 02.2017
- Served customers efficiently, handling up to 50 orders per shift – Enhanced customer satisfaction – Multitasking – Resolved customer complaints swiftly – Boosted repeat business
- Mixed and served cocktails, ensuring quality and consistency – Increased sales – Beverage preparation – Managed inventory – Improved customer experience
- Processed payments and balanced cash register – Ensured accurate transactions – Cash handling – Identified discrepancies – Reduced financial errors
- Trained new staff in service procedures – Improved team performance – Training – Fostered a collaborative environment – Enhanced service quality
- Coordinated with kitchen and wait staff to ensure seamless service delivery, enhancing overall team efficiency and customer satisfaction.
- Engaged customers with a friendly demeanor, creating a welcoming atmosphere and fostering a loyal customer base.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations and enhancing the customer experience.
- Developed and maintained a meticulous cleaning schedule, ensuring compliance with health regulations and enhancing the customer experience.
Education
Diploma -
Woodbridge Collegiate
Vaughan, OntarioSkills
- Time Management - Expert
- Problem Solving - Expert
- Sales - Expert
- Teamwork - Expert
- Adaptability - Expert
- Strong work ethic
- Guest engagement
- Professional appearance
Languages
English
Native or Bilingual
Certification
Smartserve Certified
Accomplishments
- Trained and mentored 15 employees.
Timeline
Server/Cashier
Relay Restaurant
09.2022 - 03.2026
Dietary Aide
Albright Manor
09.2020 - 02.2022
Manager/Sales/Cashier
Shop420
09.2018 - 11.2020
Bartender/Server/Customer Service
Slapshot Willy's
10.2010 - 02.2017
Diploma -
Woodbridge Collegiate