April McGrath
Spruce Grove,AB
Summary
Looking to obtain remote employment, Day or Night shift.
Travel Consultant/Agent with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career driven in travel and hospitality for private, global and corporate customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hardworking and passionate job seeker ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, willing to take any training provided.
Overview
17
17
years of professional experience
Work History
Sales & Marketing Coordinator
Home Business
08.2021 - 10.2023
- Customer service/WFH
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Enhanced brand visibility by managing online presence, including company website and social media accounts.
Child Care
Friend
02.2013 - 11.2020
- Taking care of children from 6 months - 10 years old
- Maintained up-to-date knowledge of federal, state, and local regulations pertaining to family child care environments, informing policy updates accordingly.
- Implemented safety protocols to protect both staff and children from potential hazards in the child care environment.
Housekeeper
Ridgewood Inn
08.2012 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Serving customers
Subway
09.2010 - 11.2010
- Meal prepping
Customer Service Cashier
Jugo Juice
07.2009 - 09.2009
- Prepping
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Automobile detailing services
Tj's Detailing
01.2009 - 05.2009
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
Server
A&W
01.2007 - 04.2007
- Food preparation
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Ensured order accuracy before serving customers, reducing dissatisfaction and minimizing returns.
- Showcased adaptability by seamlessly switching between tasks such as serving customers, preparing drinks and cleaning tables during rush hours.
Dishwasher
Hidai Inn
05.2006 - 08.2006
- Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Demonstrated punctuality and reliability, consistently arriving on time for scheduled shifts.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
02.2024
Diploma - Travel and Tourism
08.2023
Diploma - Carihi Secondary School
01.2011
Skills
- Sabre experience
- Travel and Tourism degree
- TICO certified
- Punctual
- Marketing skills
- Able to work day or night shift
- Organized
- Strong Work Ethic
- Independent
- Quick Learner
- Goal oriented
- Equipped with a quiet work space & fast internet
- Level 1 first Aid
- Adaptable to stressful situations
- Super Host
- Communication skills
- Able to type 60 words per minute
- Esthetician waxing certificate
- Diploma for Travel and Tourism
- Travel research
- Travel Arrangements
- Cultural Awareness
- Customer Service
- Travel Planning
- Microsoft Office
- Active Listening
- Social Media
- Hotel Accommodations
- Administrative tasks
- Reservation software
Languages
English
Full Professional
Timeline
Sales & Marketing Coordinator
Home Business
08.2021 - 10.2023
Child Care
Friend
02.2013 - 11.2020
Housekeeper
Ridgewood Inn
08.2012 - 01.2013
Serving customers
Subway
09.2010 - 11.2010
Customer Service Cashier
Jugo Juice
07.2009 - 09.2009
Automobile detailing services
Tj's Detailing
01.2009 - 05.2009
Server
A&W
01.2007 - 04.2007
Dishwasher
Hidai Inn
05.2006 - 08.2006
Diploma - Travel and Tourism
Diploma - Carihi Secondary School
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