April Magana
San Diego
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Imaging Healthcare Specialist
San Diego
10.2021 - 12.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Prepared letters and documents for mailing
- Explained policies, procedures and services to patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Registered patients by verifying records to update computer system and patient charts.
Sales Associate
Mega Shoes
San Diego
05.2018 - 05.2021
- Processed transactions using a point-of-sale system.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Worked with fellow sales team members to achieve group targets.
Cashier
Rubio's Coastal Grill
San Diego
01.2016 - 05.2017
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Restocked supplies like napkins, condiments, utensils on a regular basis.
- Kept track of inventory levels and restocked shelves as needed.
- Ensured compliance with food safety regulations while handling food items.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
- Maintained cleanliness of work area, including counters, tables, floors, and equipment.
Education
High School Diploma -
San Diego High School
San Diego, CA07-2018
Skills
- Electronic health records
- Patient registration
- Appointment scheduling
- Insurance verification
- Regulatory compliance
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Data entry
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
Imaging Healthcare Specialist
10.2021 - 12.2024
Sales Associate
Mega Shoes
05.2018 - 05.2021
Cashier
Rubio's Coastal Grill
01.2016 - 05.2017
High School Diploma -
San Diego High School