April Lopez

* Responsible for receiving and logging packages received from UPS, Fedex, etc.

* Responsible for deleivering packages to residents on a daily basis and following up on any packages up within a specified window of time.

* Assist Resident Life Managers with answering phones and greeting residents as needed.

* Answers questions related to the availability of packages.

* Moves packages into storage area and maintains the area organized for ease of search for packages.

* Provide a wide range of administrative and support services to the office staff and the property manager as needed.

* Maintain comprehensive product knowledge to assist customer in making decisions

* Provied effecient and excellent service to customers at all times.

* Utilized problem- problem-solving techniques to resolve customer complaints quickly and effectively.

* Established sales quotas and goals and monitoted sales againts targets.

* Perfromed closing procedures, cash handling and intentory managent.

* Managed returns from customer s transantion in accordance with established policies.

*Replensish and organized the store to maintain cleanliness and full with prouduct at all times.

* Merchandised weekly floor sets to align with corporate marketing directives.

* Executed nightly promotional and marketing set ups.

• Assisted in training new staff on operational procedures and customer service standards.
• Managed inventory levels, ensuring optimal stock availability and presentation.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Facilitated visual merchandising updates to enhance store appeal and drive sales.
• Prepare weekly reports detailing sales figures.
• Open and close the store by following proper procedures.
• Preformed Ear Piercing by following company procedure and policies.
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