April Larocque

• Focused and calm self-starter in demanding environments, including high-paced 30 bed units

• Friendly and professional communicator able to direct patients and visitors, and collaborate with the multidisciplinary team to maintain seamless workflows

• Knowledgeable and resourceful, able to resolve patient/family/clinical needs • Team-oriented, readily willing to work with orders to resolve complex problems

• Efficient with documentation and processing of hospital workflows including: discharge paperwork, patient transfers/transports, physician orders and updating charts while maintaining HIPAA compliance and protecting patient confidentiality

• Proficient with Connect care via Epic, Microsoft, Netcare, Tandem, EFacilities, I-Request, E-People, Teletracking, E-Critical, Stroke Quality Database, photocopying/faxing/scanning

• Demonstrated strong leadership and problem-solving, managing the workflow, prioritizing tasks, and break schedules of 10+ employees

• Entrusted with training duties, demonstrating effective communication and knowledgeability of product and procedures

• Trained cashiers with POS system, sales techniques, providing excellent customer service, problem-solving & cash-balancing

• Effectively resolved customer concerns, developing and adjusting policies to address changing needs

• Identified unsafe and harmful workplace conditions or hazards to enforce safe work practices and procedures

• Supported and assessed workplace efficiency through prompt communication with maintenance team • Demonstrated organization and efficient management of workspace: updating pricing and signage, inspecting merchandise for quality, organizing backroom products, and managing inventory using a PDT system

• Supervisory clerical responsibilities included: counting and balancing cash drawer, troubleshooting paperwork discrepancies, cash reconciling, handing voids, returns, cash in/out, coupon sales, and maintaining awareness of promotions and points system