APRIL JUMAQUIO
Guelph,ON
Summary
Dynamic restaurant professional with extensive experience at excelling in leadership and customer service. Proven track record in training staff and optimizing operations, resulting in reduced turnover and enhanced team performance. Strong culinary skills combined with a commitment to maintaining high standards of cleanliness and food safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
COOK
Dennys Restaurant
11.2024 - Current
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to deliver timely service during high-volume periods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Trained new staff on kitchen procedures and best practices for food handling.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
RESTAURANT GENERAL MANAGER
QATAR FOOD COMPANY( KFC)
02.2020 - 09.2024
- Led daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Analyzed sales data to identify trends, driving strategic marketing initiatives for revenue growth.
- Oversaw staff scheduling, optimizing labor costs while maintaining service standards.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
RESTURANT GENERAL MANAGER
PPI HOLDINGS INC.( PIZZAHUT)
02.2016 - 02.2020
- Oversaw daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and executed marketing strategies to drive customer engagement and sales growth.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Assistant Restaurant Manager
PPI HOLDINGS INC(PIZZHUT)
02.2014 - 02.2016
- Managed daily restaurant operations to ensure high-quality customer service and satisfaction.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Implemented inventory control processes to reduce waste and optimize stock levels.
- Assisted in developing marketing initiatives to drive sales and increase brand awareness.
- Collaborated with upper management to refine operational policies and improve service delivery standards.
FOO SERVER/Restaurant Cashier
PPI HOLDINGS INC (PIZZAHUT)
10.2012 - 02.2014
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with team to streamline order processing and enhance service efficiency.
- Trained new staff on menu knowledge and operational procedures to ensure consistency.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor of Science - HoteL And Restaurant Management
ARAULLO UNIVERSITY
CABANATUAN CITY, NUEVA ECIJA, PHILIPPINES04-2012
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Ability to handle day by day operations and train staff
- Leadership abilities and customer service skills
- Strong foundation in the food service industry
Languages
English
Native or Bilingual
Certification
- EMPLOYEE OF THE MONTH, DENNY'S RESTAURANT - NOVEMBER 2025
- TOP 1 IN HOME DELIVERY SERVICES IN KFC with 98% average
- SUPERVISOR OF THE YEAR, KFC, July 2022
NATIONAL SANITATION FOUNDATION(NSF) PASSER
National Sanitation Foundation or NSF is a third party who conducts food safety and compliance of the restaurant on a quarterly basis to keep the Brand aligned with hygiene and best practices.
Timeline
COOK
Dennys Restaurant
11.2024 - Current
RESTAURANT GENERAL MANAGER
QATAR FOOD COMPANY( KFC)
02.2020 - 09.2024
RESTURANT GENERAL MANAGER
PPI HOLDINGS INC.( PIZZAHUT)
02.2016 - 02.2020
Assistant Restaurant Manager
PPI HOLDINGS INC(PIZZHUT)
02.2014 - 02.2016
FOO SERVER/Restaurant Cashier
PPI HOLDINGS INC (PIZZAHUT)
10.2012 - 02.2014
Bachelor of Science - HoteL And Restaurant Management
ARAULLO UNIVERSITY