April Jhoy Rollorata

Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in addiction and mental health social worker role.

• Certification in First Aid/CPR/AED Expires: August 17, 2027 Lifeline Training Resources
• Overdose Prevention, Recognition, and Response Training Conducted on: January 25, 2024

• Compassion| Adaptability | Problem- Solving
• Demonstrates outstanding qualities of empathy and compassion, which are fundamental in fostering trust and cultivating relationships.
• Adaptable and flexible in rapidly modifying strategies to effectively navigate unforeseen circumstances or challenges. versatile and open to creative strategies, capable at assisting clients in overcoming challenges and maintaining progress.
• Proficient in utilizing various assessment tools to evaluate client’s mental health and addiction issue.
• Skilled in crisis intervention techniques of effectively managing and de-escalating challenging situations.
• Skilled at putting into practice evidence-based treatment plans to assist patients on their path to recovery.
• Exhibits proficient communication abilities to cultivate trustworthy information, meaningful engagement of clients, and intuitive connection with healthcare practitioners.

• Jean Tweed Centre, Toronto, ON
• September 2024 – April 2025
• Provided trauma-informed support to women experiencing addiction and mental health challenges in a client-centered, confidential environment.
• Facilitated psychoeducation sessions and group discussions focused on harm reduction, coping strategies, and wellness.
• Practiced active listening and empathetic communication to build trust and rapport with clients from diverse backgrounds.
• Maintained accurate documentation and contributed to case discussions during interdisciplinary team meetings.
• Applied self-care strategies and established emotional boundaries to maintain effectiveness and resilience in high-pressure situations.
• Gained practical experience in advocacy, crisis intervention, and supporting clients through complex trauma recovery processes.

I recently earned my diploma in Addiction and Mental Health Social Work, enriched by practical placement experience at the Jean Tweed Centre, where I honed critical skills in trauma-informed care, client advocacy, and emotional resilience. This hands-on training has deeply shaped my empathetic, client-centered approach, equipping me to support vulnerable populations with sensitivity and professionalism.

Complementing my academic foundation, I bring over four years of experience working in fast-paced, people-oriented environments—three years at McDonald’s and a versatile role at What A Bagel. These experiences sharpened my ability to multitask efficiently, communicate clearly, and build meaningful, respectful connections with individuals from diverse backgrounds. I consistently integrate emotional regulation, active listening, and conflict resolution techniques learned through my education into my daily interactions, ensuring compassionate and effective service delivery.

My combined academic achievements and practical work history position me as a resilient, adaptable, and dedicated professional ready to contribute positively to social service teams and the well-being of clients.