Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

April Jacques

Hampton,NB

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

9
9
years of professional experience

Work History

Manager

Lifestyles
Hampton, NB
01.2022 - Current
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained new staff members on proper use of exercise equipment and safety protocols.
  • Assisted with budgeting for new equipment purchases or staffing changes.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Resolved customer complaints in a timely manner while upholding company policies.

Manager

Goodlife Fitness
Quispamsis, New Brunswick
05.2018 - 06.2021
  • Trained new staff members on proper use of exercise equipment and safety protocols.
  • Assisted with budgeting for new equipment purchases or staffing changes.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Supervised staff during peak hours to ensure customer satisfaction was met.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Implemented strategies for increasing customer retention rates through loyalty programs.
  • Drafted and implemented fitness programs tailored to individual client's goals.
  • Provided feedback on employee performance reviews, coaching when needed.
  • Managed staff scheduling, payroll, and customer service duties.
  • Oversaw hiring process for new employees including conducting interviews.
  • Educated clients on proper nutrition habits that support their fitness goals.

Manger

Pretentious pig
Hampton, NB
04.2016 - 10.2017
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with regulatory requirements and industry standards.

Education

Certificate - Yoga Teacher Training

Yoga Renew
01-2025

Certificate - Personal Trainer

CanFit Pro
01-2018

Associate of Science - Veterinary Science

College of North Atlantic
St.John's
09-2010

High School Diploma -

Composit High School
Fort McMurray, AB
06-2007

Skills

  • Customer service
  • Employee training
  • Team building
  • Operations management
  • Workforce management
  • Team leadership
  • Work prioritization
  • Staff training and development
  • Innovation management
  • Lead generation
  • Staff development
  • Project planning
  • Staff management
  • Complex Problem-solving

Affiliations

  • Fitness
  • Spending time outdoors
  • Spending time with famiy

Languages

English
Professional
Spanish
Limited

Timeline

Manager

Lifestyles
01.2022 - Current

Manager

Goodlife Fitness
05.2018 - 06.2021

Manger

Pretentious pig
04.2016 - 10.2017

Certificate - Yoga Teacher Training

Yoga Renew

Certificate - Personal Trainer

CanFit Pro

Associate of Science - Veterinary Science

College of North Atlantic

High School Diploma -

Composit High School

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April Jacques