April Hersant
Cornwall
Summary
Hardworking professional with experience delivering customer service and administrative procedures. Organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to handle complaints and show empathy. Highly adaptable and thrives in both a team-oriented environment or independently.
Overview
13
13
years of professional experience
Work History
DISPATCHER
MOBILE MECHANICAL SOLUTIONS
07.2019 - 11.2019
- Monitored and processed service calls
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Assisted customers with their tractor trailer issues via email and telephone
- Assisted customers in a friendly matter when a problem or conflict arose
- First point of contact with mobile mechanics and dispatched them to next service call
- Informed customers of the completion of jobs
OFFICE ADMINISTRATOR
ROXMORE PUBLIC SCHOOL (UCDSB)
03.2019 - 03.2019
- Managed phone calls and correspondence from parents and teachers
- Tracked child pick ups and/or drop offs
- Contacted parents regarding students’ immunization records
- Assisted students with injuries, contacting their parents, and hot lunch orders
- Filed and organized physical records
- Scheduled and acted as a liaison for principal/parent meetings
- Assisted colleagues and administration whenever necessary
- Worked as a one-day emergency office administrator
CUSTOMER SERVICE COORDINATOR
GIVOPOLY INC.
02.2018 - 04.2018
- Worked both in office and remote
- Scheduled couriers for the appropriate deliveries
- Assisted customers with online orders through email, live chat, and telephone
- Assisted customers in a friendly manner when a problem or conflict arose
- Rectified problems and conflicts in a timely and efficient manner
- Monitored and processed orders
- Researched and connected with potential vendors for expansion of the company
- Trained employees on company procedures and processes
PACKAGING REPRESENTATIVE
CUDDLE DOWN PRODUCTS
01.2010 - 12.2010
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods
- Maintained safety and cleanliness of warehouse
ASSISTANT MANAGER
STEALS RETAILING INC.
01.2009 - 12.2009
- Supervised day-to-day operations to meet performance, quality and service expectations
- Trained employees on store procedures, processes and safety regulations
- Maintained a clean, safe, and organized store environment, including updating visual displays, to enhance the customer experience
- Conducted product knowledge training for staff
- Handled cash transactions, reconciled register and made end of day bank deposits
- Listened and acted upon customer and staff complaints
TEAM LEADER/SALES ASSOCIATE
SMART SET
01.2008 - 12.2008
- Assisted the manager in organizing and rescheduling shifts for the staff
- Trained employees on store procedures and processes
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Duties included opening/closing cash registers, paperwork, deposits, and securing store
- Handled cash transactions, returns, gift cards, etc
- Provided customer service in a professional manner and handled customer complaints
- Maintained display appearance and cleanliness of the store
- Participated in on-going product knowledge training
- Learned store products, safety regulations, policies and procedures
SALES ASSOCIATE (COMMISSION-BASED)
THE CHILDREN'S PLACE
01.2007 - 12.2007
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Earned top salesperson for credit card sales for several consecutive weeks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Reconciled registers and made end of day bank deposits
- Provided customer service in a polite and professional manner
OFFICE ASSISTANT
JBC HOME RENOVATIONS
06.2006 - 08.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Completed paperwork, issued invoices, and accepted payments
- Enhanced office efficiency by creating a filing system, organizing files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail and phone calls
Education
PROFESSIONAL INTEGRATIVE NUTRITION DIPLOMA -
RHODES WELLNESS COLLEGE
08.2022
OFFICE ADMINISTRATION (EXECUTIVE) DIPLOMA -
ALGONQUIN COLLEGE
05.2016
HIGH SCHOOL DIPLOMA - undefined
ST. MATTHEW HIGH SCHOOL
06.2007
Skills
- Customer service
- Teamwork
- Organized
- Reliability
- Excellent communication
- Complaint handling
- Problem-solving
- Detail oriented
- Computer knowledge (microsoft word, e-mail, internet, and social media procedures)
- Typing skills: 70 wpm
Awards
Algonquin College: Dean's Honour List
Timeline
DISPATCHER
MOBILE MECHANICAL SOLUTIONS
07.2019 - 11.2019
OFFICE ADMINISTRATOR
ROXMORE PUBLIC SCHOOL (UCDSB)
03.2019 - 03.2019
CUSTOMER SERVICE COORDINATOR
GIVOPOLY INC.
02.2018 - 04.2018
PACKAGING REPRESENTATIVE
CUDDLE DOWN PRODUCTS
01.2010 - 12.2010
ASSISTANT MANAGER
STEALS RETAILING INC.
01.2009 - 12.2009
TEAM LEADER/SALES ASSOCIATE
SMART SET
01.2008 - 12.2008
SALES ASSOCIATE (COMMISSION-BASED)
THE CHILDREN'S PLACE
01.2007 - 12.2007
OFFICE ASSISTANT
JBC HOME RENOVATIONS
06.2006 - 08.2006
HIGH SCHOOL DIPLOMA - undefined
ST. MATTHEW HIGH SCHOOL
PROFESSIONAL INTEGRATIVE NUTRITION DIPLOMA -
RHODES WELLNESS COLLEGE
OFFICE ADMINISTRATION (EXECUTIVE) DIPLOMA -
ALGONQUIN COLLEGE
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