April Hebert
Richmond Hill,ON
Summary
Proven track record in enhancing educational music programs and exceeding sales targets at Cosmo Music, showcasing strong customer relations and basic computer skills. Expert in fostering team productivity and customer satisfaction, with significant achievements in inventory management and educational consulting. Demonstrates a blend of technical proficiency and interpersonal prowess, driving tangible results.
Overview
25
25
years of professional experience
Work History
Educational Sales Consultant
Cosmo Music
11.2023 - Current
- Successfully manage and nurture relationships with educational institutions, ensuring their musical needs are met with tailored solutions.
- Consistently achieve and exceed sales targets by identifying new opportunities and expanding territory reach.
- Provide expert advice on musical instruments and educational resources, enhancing the learning experience for students and teachers.
- Work closely with various departments, including shipping, receiving, and warehouse management, sales and repairs to ensure seamless operations and customer satisfaction.
Assistant to Chief of Operations
Cosmo Music
07.2020 - 11.2023
- Oversee product presentation and stock levels, ensuring optimal inventory turnover and minimizing excess stock.
- Assist in shipping, receiving, warehouse management, and educational sales, demonstrating versatility and a strong work ethic.
- Implement effective merchandising strategies to enhance the customer shopping experience and drive sales.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Starbucks Manager
Cosmo Music
06.2017 - 03.2020
- Supervised a team of up to 20 employees, focusing on training, development, and performance management.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined coffee shop operations, improving customer service and increasing profitability.
- Fostered a welcoming environment, enhancing customer satisfaction and loyalty.
- Hosted open mics for two years inside our store collaborating with a local group to bring people together with the magic of music.
Woodwind Repair Technician
Cosmo Music
05.1999 - 06.2007
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and equipment to complete repairs.
- Completed partial or full dismantling of instruments to quickly repair or replace parts and restore functionality.
- Performed high-quality repairs on woodwind instruments, ensuring optimal performance and customer satisfaction.
- Built strong relationships with musicians and music teachers through excellent service and attention to detail.
- Stayed updated with the latest repair techniques and industry standards, ensuring top-notch service.
Education
Musical Instruments Repair Diploma - Musical Instrument Repair
Keyano College
Fort McMurray, AB04.1999
Skills
- Professional development workshops
- K-12 education
- Customer relations skills
- Basic computer skills
Languages
English
Full Professional
Timeline
Educational Sales Consultant
Cosmo Music
11.2023 - Current
Assistant to Chief of Operations
Cosmo Music
07.2020 - 11.2023
Starbucks Manager
Cosmo Music
06.2017 - 03.2020
Woodwind Repair Technician
Cosmo Music
05.1999 - 06.2007
Musical Instruments Repair Diploma - Musical Instrument Repair
Keyano College
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