April Hadley
Cumberland,BC
Summary
Hardworking professional with 16 years of customer experience and teamwork and three years of mortgage underwriting experience. Highly self-driven and motivated to excel in my career path with exceptional customer service and problem-solving skills. Aiming to leverage my abilities to successfully fill the role of Assistant Manager of Retail Credit.
Overview
9
9
years of professional experience
Work History
Member Service Representative 2
Coastal Community Credit Union
08.2022 - Current
- Over $4M in Opportunities secured in 2023
- Opening Business & Personal memberships / Estate and Power of Attorney management / Registered products and other opportunities within the Credit Union
- Member of Coastal Young Leaders network
- Member of the Bare Necessities project
- Front-line membership greeting with positive, effective and accurate cash handling and document processing according to industry standards
- Conflict resolution with issues that arise for members and in-branch coworkers
Junior Mortgage Planner / Underwriter
Citywide Mortgage
07.2018 - 10.2020
- Underwriting over $125M in mortgages for 5 top Vancouver Broker's as a licenced Mortgage Broker
- Create and review all regulatory documentation required on mortgage applications and files
- Assess new mortgage applications, credit reports, down payment, employment, appraisal reports, financial statements according to priority and timelines
- Participated in ongoing training and networking to enhance job skills and knowledge to ensure adherence with Government and Lender policies
Server
Cardero's Restaurant
06.2015 - 06.2018
- Executed seamless front-of-house tasks, creating unforgettable dining experiences resulting in customer satisfaction and retention in a high-end, fast-paced upscale restaurant
- Memorized food and drink menu items in detail to help diners make informal meal choices and maximize efficiency with back of house interactions.
- Winner of multiple daily sales contests
Education
CUIC 185 -
Canadian Credit Union Association
06.2023
Mortgage Broker's Licence -
Sauder School of Business
Vancouver, BC09.2018
Skills
- Clear Communication
- Networking knowledge
- Conflict resolution ability
- Self-Driven
- Adaptable to new situations and learning experiences
- Workflow planning
- Organizational Skills
Languages
Timeline
Member Service Representative 2
Coastal Community Credit Union
08.2022 - Current
Junior Mortgage Planner / Underwriter
Citywide Mortgage
07.2018 - 10.2020
Server
Cardero's Restaurant
06.2015 - 06.2018
CUIC 185 -
Canadian Credit Union Association
Mortgage Broker's Licence -
Sauder School of Business
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