Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Richard Gutierrezmuy

Toronto

Summary


Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Developed exceptional communication and customer service skills in retail environment, looking to transition into new field. Demonstrates expertise in handling customer inquiries, resolving issues, and closing sales, ensuring positive shopping experience. Committed to leveraging transferrable skills to make meaningful impact in new professional setting.

Overview

3
3
years of professional experience

Work History

Retail Sales Consultant

Bell Mobility
08.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.
  • Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Streamlined store processes for improved efficiency and smoother day-to-day operations.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Conducted regular product demonstrations, increasing interest in featured items.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Representative

Telus Communications
05.2024 - 08.2024
  • Worked door to door 100% commission based
  • Communicated product features, advantages, and benefits to customers
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Developed and maintained strong customer relationships and networks within designated sales territory
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
  • Called and met with regular and prospective customers to build long-term customer relationships and networks
  • Built strong relationships with key decision makers within target organizations in order to increase sales opportunities
  • Advised clients regarding accounts, pricing schedules, and financing options
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Machine Operator

Kirchoff Automotive
04.2023 - 04.2024
  • Provide high-quality skill performance and auto parts in large quantities
  • Wrapping skids and ensuring they reached the loading dock unharmed
  • Ensured that workplace safety rules were followed and practiced
  • Operate and maintain machines used in the production process to produce high-quality automotive parts
  • Quickly shut down equipment in emergency situations following protocols.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Complied with company and OSHA safety rules and regulations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Machine Operator

Abc Environmental Technologies
11.2022 - 03.2023
  • Used a Heavy trim press to cut out molded inner parts for cars in a fast-paced environment
  • Tracked cut out parts in metal stands to dry, and packaged in boxes
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.

Butcher

Shefa Meats LTD
09.2021 - 08.2022
  • Wrapped skids and loaded docks
  • Unloaded farm stocks were unloaded from trucks and prepped for washing and deboning
  • Stacked produce on to moving lines and prepared for salting
  • On a daily basis, I executed heavy lifting
  • Deboned a great amount of poultry in a short period of time
  • Ensured that production quantities met estimates
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Trimmed fat to remove undesirable parts from cuts of meat.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
  • Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Education

Diploma - Business Management

Danforth Collegiate Institute
06.2022

Skills

  • Customer satisfaction
  • Verbal communication
  • Technical skills
  • Sales development
  • Negotiation
  • Product recommendations
  • Upselling strategies
  • Collecting payments
  • Trend awareness
  • Sales orientation
  • Sales problem-solving
  • New customer onboarding
  • Time management
  • Problem-solving
  • POS system operation
  • Policy and procedure adherence

LANGUAGES

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Consultant

Bell Mobility
08.2024 - Current

Sales Representative

Telus Communications
05.2024 - 08.2024

Machine Operator

Kirchoff Automotive
04.2023 - 04.2024

Machine Operator

Abc Environmental Technologies
11.2022 - 03.2023

Butcher

Shefa Meats LTD
09.2021 - 08.2022

Diploma - Business Management

Danforth Collegiate Institute

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Richard Gutierrezmuy