April Garcia Retes

Customer care, loss monitoring and stocking

• Scanned, filed and transmitted various documents and adhered to digital filing procedures. Assisted in the reception department and Language translation between staff and clients.

• Worked in team environment in order to maintain high levels of customer care and office productivity.
• Scheduled appointments and analyzed time sheets for accuracy and completion.

• Monitored food quality and freshness while following safety and state sanitation policies.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
• Managed student staff

• Called insurance companies to get precertification and other benefit information on behalf of patients
• Developed and maintained strong working relationships with referral sources.
• Scheduled appointments with specialists on behalf of clients while maintaining accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

• Functioned as a resource for community.
• Conducted nutrition analysis assessments in accordance with state nutritional care guidelines.
• Demonstrated effective communication and interpersonal skills by presenting nutritional information to individuals and small groups.

• Provide customer care and initiated intake process.
• Coordinated referrals to specialists and documented details in patient charts.
• Supported office staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Adhered to strict HIPAA guidelines to protect patient privacy.