Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Garcia

San Jose

Summary

Dynamic professional with extensive experience at Capitol Subaru, excelling in warranty administration and customer service. Proven track record in claims processing and compliance monitoring, enhancing efficiency and reducing costs. Strong problem-solving skills and a positive attitude foster team collaboration and customer satisfaction. Adept in Microsoft Office and HR information systems.

Overview

2025
2025
years of professional experience

Work History

Warranty Administrator

Capitol Subaru
08.2013 - 10.2024
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reduced company costs by identifying and preventing unwarrantable repair expenses.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Posted payments to accounts and maintained records.

Service Advisor

Capitol Subaru
08.2013 - 10.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

HR Administrator

Capitol Subaru
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Reduced time spent on administrative tasks by automating key processes.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
  • Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Developed policies and procedures that align with company objectives and legal requirements.
  • Conducted thorough recruitment processes to attract top talent in the industry.
  • Oversaw hiring, staffing, and labor law compliance.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Created an inclusive work culture by promoting diversity and inclusion initiatives.
  • Supported leadership development through targeted training programs, preparing employees for management roles.
  • Implemented performance review system that provided constructive feedback and set clear career paths for employees.
  • Maintained up-to-date knowledge of labor legislation, ensuring company policies remained compliant and protected against liabilities.
  • Developed and enforced HR policies that aligned with organizational goals, maintaining compliance with labor laws.
  • Led diversity and inclusion initiatives, creating more welcoming and inclusive work environment.

Assistant Manager

Capitol Subaru
08.2013 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Bank Teller

Bank of America
09.2009 - 08.2013
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Cashier

Target
06.2007 - 09.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06.2008

Skills

  • Human resources information systems
  • Speedy typing

    • Document typing and formatting

  • Claims processing
  • Records maintenance
  • Automotive industry expertise
  • Recordkeeping skills
  • Software applications
  • Microsoft office
  • Compliance monitoring
  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Customer service management

Timeline

Warranty Administrator

Capitol Subaru
08.2013 - 10.2024

Service Advisor

Capitol Subaru
08.2013 - 10.2024

Assistant Manager

Capitol Subaru
08.2013 - 10.2024

Bank Teller

Bank of America
09.2009 - 08.2013

Cashier

Target
06.2007 - 09.2009

HR Administrator

Capitol Subaru

High School Diploma -

Oak Grove High School

Similar Profiles

CREATE PROFILE
April Garcia