APRIL GARCIA
West Covina
Summary
Dynamic bilingual professional with a proven track record , excelling in complaint resolution and showcasing an entrepreneurial spirit. Expert in building client relationships and enhancing customer service standards. Skilled in task prioritization and problem solving to become a stronger leader and team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed CSR
Fred Loya Insurance Company
01.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
SALES ASSOCIATE
Pandora Jewelry
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
ASSISTANT KEY HOLDER
TORY BURCH
10.2021 - 12.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
COVINA HIGHSCHOOL
WEST COVINA05-2018
Skills
- Bilingual in spanish
- Complaint resolution
- Entrepreneurial Spirit
- Self motivation
- Task prioritization
Certification
CALIFORNIA INSURNACE LICENSE
Languages
Spanish
Native or Bilingual
Timeline
Licensed CSR
Fred Loya Insurance Company
01.2024 - Current
SALES ASSOCIATE
Pandora Jewelry
08.2022 - 02.2023
ASSISTANT KEY HOLDER
TORY BURCH
10.2021 - 12.2022
CALIFORNIA INSURNACE LICENSE
High School Diploma -
COVINA HIGHSCHOOL
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