April Estacio
St. Catharines,ON
Summary
Detail-oriented and dependable administrative professional with over 15 years of experience supporting business operations in Canada, the UAE, and the Philippines. Skilled in office administration, document management, scheduling, and customer service in diverse, fast-paced environments. Known for strong organizational skills, a proactive attitude, and the ability to multitask effectively. Proficient in Microsoft Office and business software tools.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Officer
Doane Grant Thornton LLP
11.2022 - Current
- Assemble tax packages, manage e-filing, and ensure timely submission of client documents.
- Provide monthly billing and invoicing support for two partners; manage client accounts receivable.
- Maintain client data using Microsoft Dynamics 365 (D365) for job creation and file management.
- Prepare, edit, and format reports, correspondence, proposals, and client documents.
- Handle document management and ensure compliance with retention policies.
- Liaise with clients and internal teams to ensure workflow efficiency.
- Support partners and managers with administrative needs beyond tax season.
Program Assistant
John Howard Society of Niagara
11.2021 - 11.2022
- Provided reception, administrative, and program support in a non-profit setting.
- Managed client intake, data entry, appointment scheduling, and confidential records.
- Assisted with event coordination, program delivery, and office operations.
Administrative Assistant
Biolyse Pharma
05.2021 - 11.2021
- Provided administrative support in a pharmaceutical manufacturing environment.
- Maintained inventory, regulatory documents, and compliance files.
- Assisted with procurement, document control, and internal reporting.
Administrative Officer
Pembina Valley Child Care Centres Inc.
06.2016 - 08.2020
- Provided full administrative support to leadership and management staff.
- Handled payroll, billing, pension reporting, and grant applications.
- Managed fundraising events, procurement, and office supplies.
- Maintained social media accounts and website updates.
Receptionist / Administrative Support
Constellation Holdings LLC
06.2010 - 05.2016
- Oversaw reception and front office operations for a corporate services firm.
- Provided executive support to the CFO, including diary management and insurance claims.
- Managed invoices, office maintenance, and security permits.
- - Provided backup support to executive assistants.
Secretary
Centrum Charts Corporation
01.2008 - 01.2010
- Handled clerical support, document filing, and office coordination.
College Professor
AMA Computer University
01.2006 - 01.2007
- Taught courses in computer science, specializing in database systems and business software.
Education
Bachelor of Science - Computer Science
AMA Computer University
Skills
- - Office Administration & Executive Support
- - Document Management & Data Entry
- - Scheduling & Calendar Management
- - Customer Service & Communication
- - Microsoft Office Suite & Business Applications
Certification
- IELTS Overall Score: 8/9
- Copyeditor - University of Waterloo
- References available upon request
Languages
English
Full Professional
Timeline
Administrative Officer
Doane Grant Thornton LLP
11.2022 - Current
Program Assistant
John Howard Society of Niagara
11.2021 - 11.2022
Administrative Assistant
Biolyse Pharma
05.2021 - 11.2021
Administrative Officer
Pembina Valley Child Care Centres Inc.
06.2016 - 08.2020
Receptionist / Administrative Support
Constellation Holdings LLC
06.2010 - 05.2016
Secretary
Centrum Charts Corporation
01.2008 - 01.2010
College Professor
AMA Computer University
01.2006 - 01.2007
Bachelor of Science - Computer Science
AMA Computer University