April Durston
Thunder Bay,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist
Redwood Dental
Thunder Bay, ON
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
Store Manager
Tim Hortons
Intercity Mall- Thunder Bay
10.2013 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Registered Massage Therapist - Accelerated Massage Therapy Program
Everest College
Thunder Bay06.2009
Skills
- Customer and Client Relations
- Patient Reception
- Digital File Transmission
- Schedule Management
- Organization Skills
- Referral Coordination
- Billing and Payment Processing
- Accounting and Billing Software
Timeline
Receptionist
Redwood Dental
03.2021 - Current
Store Manager
Tim Hortons
10.2013 - 03.2021
Registered Massage Therapist - Accelerated Massage Therapy Program
Everest College