April Cruz
Pacifica
Summary
Proactive, problem-solving professional, excelling in patient coordination and office operations. Demonstrates expertise in appointment scheduling through consistent 5-Star Certification and exceptional communication, enhancing clinic efficiency and patient satisfaction. Simultaneously prioritizes patient-centric care and meeting business-related goals.
Overview
3
3
years of professional experience
Work History
Front Office Coordinator
San Mateo Podiatry Group
12.2023 - Current
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Maintained monthly 5-Star Certification through "Scheduling Institute" to efficiently and effectively schedule new patients.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Anticipated financial concerns, educated patients of insurance cost share, and allocated appropriate funds to expedite billing process.
- Researched and implemented in-office terminals, providing a convenient way to pay statements.
- Identified pain points, role-played daily, sharpened necessary interpersonal skills, and applied them to patient interactions.
Caregiver
Self-Employed
09.2021 - 07.2023
- Managed medical documents, organized prescriptions, and attended medical appointments.
- Planned healthy meals, completed weekly grocery shopping, and cooked to provide adequate nutrition for client wellbeing.
- Regularly cleaned house, ran errands, and managed laundry.
- Effectively communicated with doctors and coordinated with immediate family.
- Maintained frequent supervision of residents unable to call for assistance.
- Optimistic outlook and attitude that created a safe/warm environment.
Education
Bachelor of Science - Health Sciences
Saint Mary's College of California
Moraga, CA05.2023
Skills
- Excellent Communication and Active Listening
- Appointment Scheduling and Calendar Management
- Teamwork and Collaboration
- Proactive Problem-Solving
- Time Management and Prioritization
- Organization
Volunteer Experience
Saint Anthony’s Dining Room
August 2014 – February 2020
- Prepared, assembled, and distributed well balanced meals to low-income residents of the Tenderloin.
- Maintained pristine eating area by wiping tables, sweeping floors, and replacing plastic bins.
- Welcomed and directed guests toward appropriate lines and seating.
- Coordinated with various volunteers to provide speedy service amidst hectic environment.
Timeline
Front Office Coordinator
San Mateo Podiatry Group
12.2023 - Current
Caregiver
Self-Employed
09.2021 - 07.2023
Bachelor of Science - Health Sciences
Saint Mary's College of California
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