April Clodd
Peterborough,ON
Summary
Dedicated professional with a proven track record, excelling in efficient cleaning techniques and exceptional customer service. Recognized for enhancing workplace entertainment and maintaining high-quality standards. Strong team collaboration and conflict resolution skills contributed to improved client satisfaction and operational efficiency. Detail-oriented with a focus on achieving results.
Overview
11
11
years of professional experience
Work History
Cleaner
Maid In Kawartha
Barrie, ON / Peterborough, ON
10.2014 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Supervised supplies in inventory and submitted reorder requests.
Administrative Assistant
Straight Edge Trim
Barrie, ON
08.2021 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Owner/Operator
Clodd Contracting
Barrie, ON
06.2017 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate's Degree - Environmental Science
University of Alberta
Edmonton, AB2004
Skills
- Efficient cleaning techniques
- Customer service
- Team collaboration
- Quality control
- Complex Problem-solving
- Conflict resolution
- Productivity and time management
- Conscientious and Detail-oriented
Timeline
Administrative Assistant
Straight Edge Trim
08.2021 - 10.2024
Owner/Operator
Clodd Contracting
06.2017 - 10.2024
Cleaner
Maid In Kawartha
10.2014 - Current
Associate's Degree - Environmental Science
University of Alberta