April Busby
Orillia,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Barber/Sales Lead Keyholder
SportClips
Orillia, Ontario
01.2022 - Current
- Demonstrated knowledge of products available for sale in the store.
- Managed cash register transactions accurately and efficiently.
- Communicated effectively with customers to create a pleasant experience.
Customer Service/Retail Management Trainer
FirstChoice HairCutters
Orillia, Ontario
06.2015 - 12.2024
- Conducted individual and group training sessions on product knowledge, customer service skills, store policies, and merchandising strategies.
- Assessed employee performance through observation of job duties in the field and provided feedback for improvement.
- Collaborated with retail management to ensure that all employees received proper training prior to beginning their jobs.
- Developed an effective system for tracking employee progress throughout the training process.
- Maintained records of employee attendance at trainings, including any certifications earned or courses completed.
Salon Manager
First Choice HairCutters
Orillia, Ontario
12.2005 - 12.2021
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Created monthly reports that tracked progress towards goals set by ownership.
Education
Customer Service Training
SportClips Core CampSkills
- Outstanding customer service
- Opening and closing procedures
- Advanced communication skills
- Product Knowledge
Timeline
Barber/Sales Lead Keyholder
SportClips
01.2022 - Current
Customer Service/Retail Management Trainer
FirstChoice HairCutters
06.2015 - 12.2024
Salon Manager
First Choice HairCutters
12.2005 - 12.2021
Customer Service Training
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