April Burrows
Willows
Summary
Compassionate Medical Assistant experienced in direct patient care and data management. Maintained confidentiality and adhered to regulatory standards while logging medical and personal information for program participants. Focused on enhancing community access to medical treatment through education and patient engagement.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant school
Glenn adult ed
Orland
08.2025 - Current
- Supported healthcare providers during patient examinations and procedures to enhance care delivery.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms by cleaning and stocking necessary supplies.
- Coordinated appointment scheduling and managed patient flow to optimize clinic operations.
- Guided patients through treatment plans and medication instructions to ensure understanding and adherence.
- Performed basic laboratory tests and collected specimens for analysis.
- Supported administrative tasks such as filing and data entry.
- Communicated effectively with patients to address inquiries and concerns.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments under the supervision of the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
Sales Representative
Verizon
10.2024 - 06.2025
- Reported to Tim Warren as supervisor.
- Provided contact information: 1(209)419-3531.
- Engaged customers to assess communication needs and provide tailored solutions.
- Showcased product features and benefits to improve customer understanding and satisfaction.
- Completion of 40 hours of training on data protection, cyber threats, and scam prevention.
- Supervisor: Tim Warren
- Collaborated with team members to meet sales targets and enhance overall team performance.
CNA
Willows Post Acute Care
Willows
09.2022 - 04.2024
- Responded to phone calls, managed patient information and medical records, and handled personal and family data to ensure timely dissemination of information to residents.
- Contact Information: (530)934-2888
- Supervisor: Melissa Kolick
Manager
R Ranch Cafe
11.2011 - 04.2014
- Delivered customer service, managed cash handling, maintained cleanliness, coordinated ordering, and oversaw inventory management.
- Owner: Robert Crowell
- Contact: (530)917-3794
Education
Certified - MA Training
Glenn Adult Ed
Orland, CA 08.2025 - 05.2026
Certified Nursing Assistant - Certified Nursing Assistant
Butte College
Oroville, CA 10.2022 - 12.2022
Tehama Eleaening Academy
Red Bluff, CASkills
- Patient care
- Clinical procedures
- Patient scheduling
- Vital signs measurement
- Vital signs monitoring
- EKG monitoring
- Ear irrigation
- Basic life support
- Infection control
- Health promotion
- Clinical documentation
- Medical record management
- Electronic health records
- Medical records
- Medical terminology
- Human anatomy and physiology
- Healthcare software proficiency
- Clinical support
- Laboratory procedures
- Patient hygiene assistance
- Medical supply inventory
- Supply chain management
- Time management
- Patient flow management
- Telehealth coordination
- Insurance verification
- Team collaboration
- Effective communication
- Communicating with patient families
- Critical thinking
- Inventory and supply management
- Medical office management
- Medical office administration
- Clinical applications
- Biometric screening
- Patient management
- Healthcare administration
- Respiratory care
- Stress test administration
- Healthcare administration
- Vital signs measurement
Personal Information
Date of Birth: 12/05/00
Current Job
Verizon Sales Representative, Management of sensitive customer information, Sales, Data entry, Ensuring accuracy, Protection of customer addresses, credit information, and card details, Completion of 40 hours of training on data protection, cyber threats, and scam prevention, Tim Warren, 1(209)419-3531
Timeline
Medical Assistant school
Glenn adult ed
08.2025 - Current
Certified - MA Training
Glenn Adult Ed
08.2025 - 05.2026
Sales Representative
Verizon
10.2024 - 06.2025
Certified Nursing Assistant - Certified Nursing Assistant
Butte College
10.2022 - 12.2022
CNA
Willows Post Acute Care
09.2022 - 04.2024
Manager
R Ranch Cafe
11.2011 - 04.2014
Tehama Eleaening Academy