Summary
Overview
Work History
Education
Skills
Languages
Timeline
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April Branco

Toronto,ON

Summary

Proven leader with a track record of enhancing customer satisfaction through meticulous attention to detail and strong client relationships. Adept at fostering teamwork and collaboration, my excellent communication skills and friendly attitude have consistently improved workplace environments and customer loyalty. Skilled in managing financial transactions and maintaining high cleanliness standards, I bring both hard and soft skills to exceed employer expectations.

Overview

5
5
years of professional experience

Work History

Janitorial Lead

DP
06.2023 - Current
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
  • Contributed to a positive work environment through open communication channels among team members.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Customer Service Manager

Jackets R Us
06.2022 - 03.2024
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Created and reviewed invoices to confirm accuracy.
  • Dealt with customer transactions and bookkeeping.

Janitorial Cleaner

Dexterra
01.2024 - 02.2024
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Emptied trashcans and transported waste to collection areas.

Industrial Cleaner

Impact Cleaning Services
03.2022 - 05.2022
  • Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
  • Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
  • Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
  • Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
  • Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.

Cashier

Real Fruit Bubble Tea
10.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON
06.2021

Skills

  • Attentive and Observant
  • Attentive to People
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Excellent customer service skills
  • Excellent Communication

Languages

English
Native or Bilingual
Portuguese
Professional Working
Spanish
Limited Working

Timeline

Janitorial Cleaner

Dexterra
01.2024 - 02.2024

Janitorial Lead

DP
06.2023 - Current

Customer Service Manager

Jackets R Us
06.2022 - 03.2024

Industrial Cleaner

Impact Cleaning Services
03.2022 - 05.2022

Cashier

Real Fruit Bubble Tea
10.2019 - 11.2019

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre

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April Branco