April Black
Torrance
Summary
Dynamic and results-driven professional with over 10 years of experience across hospitality, real estate investment, and sales management. As a successful Airbnb host, I consistently maintain top-rated properties by delivering exceptional guest experiences, optimizing occupancy rates, and managing short-term rental operations with efficiency and care. In real estate, I specialize in identifying high-return investment opportunities, managing property portfolios, and executing value-add strategies to maximize ROI. With a strong foundation in sales leadership, I have led high-performing teams, driven revenue growth, and developed client relationships across diverse markets. Passionate about leveraging market trends, customer insights, and negotiation skills to create value in every area of business.
Overview
12
12
years of professional experience
Work History
Air BNB Super Host
Airbnb
06.2016 - Current
- Guest Communication: Promptly respond to booking inquiries, messages, and guest concerns before, during, and after their stay.
- Property Management: Oversee check-ins and check-outs, clean and prepare property for guests, and coordinate with cleaning and maintenance teams.
- Hospitality Services: Create a welcoming environment by providing local recommendations, amenities, and clear house rules.
- Listing Management: Maintain up-to-date and attractive property listings, including photos, pricing, availability, and descriptions.
- Problem Resolution: Handle emergencies, complaints, and maintenance issues with professionalism and urgency.
- Compliance: Ensure property complies with all local laws, safety regulations, and Airbnb policies.
Real Estate Investor
Nu Rentals Llc
06.2016 - Current
- Market Research & Analysis: Monitor real estate trends and perform due diligence to identify profitable investment opportunities.
- Property Acquisition: Locate, evaluate, and negotiate the purchase of properties through direct purchases, auctions, or partnerships.
- Financial Modeling: Create and assess investment projections including cash flow analysis, cap rates, ROI, IRR, and exit strategies.
- Project Management: Oversee renovations, property improvements, or repositioning plans to increase property value.
- Portfolio Management: Track performance of existing investments and make strategic decisions regarding refinancing, selling, or holding assets.
- Networking: Build relationships with real estate agents, contractors, lenders, attorneys, and other stakeholders.
- Compliance & Documentation: Ensure all investments comply with legal regulations and maintain accurate records for tax and audit purposes.
Senior Sales Consultant
Hendrick CDJRF
02.2019 - 02.2021
- Act as a senior point of contact for customers, guiding them through the vehicle selection, financing, and purchase process.
- Maintain expert-level knowledge of all vehicle models, features, pricing, warranties, and competitor products.
- Build and maintain long-term relationships with clients, ensuring repeat business and referrals.
- Mentor and support junior sales consultants, sharing best practices and providing training when necessary.
- Consistently achieve or exceed monthly and quarterly sales targets.
- Lead customer test drives and accurately present vehicle benefits tailored to customer needs.
- Manage the end-to-end sales process, including documentation, trade-in evaluations, and financing options.
- Stay updated on industry trends, promotions, and manufacturer incentives.
- Work collaboratively with the sales team and other departments to ensure a seamless customer experience.
- Handle escalated customer concerns professionally and promptly.
Sales Manager
CarMax
09.2013 - 02.2019
- Supervise, mentor, and motivate the sales team to meet and exceed sales targets.
- Set individual and team sales goals, track performance, and provide regular feedback.
- Develop and implement effective sales strategies and marketing plans.
- Monitor the sales process to ensure customer satisfaction and dealership profitability.
- Train new sales staff and provide ongoing coaching and professional development.
- Manage vehicle inventory and coordinate with other departments to ensure availability.
- Handle escalated customer issues and resolve complaints effectively.
- Prepare sales reports, forecasts, and market analysis for senior management.
- Ensure compliance with dealership policies, legal regulations, and manufacturer requirements.
Education
Bachelor of Science - Business Administration And Management
Shaw University
Raleigh, NC05-2013
Skills
- Communication Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Interior Design Sense
- Organization
Timeline
Senior Sales Consultant
Hendrick CDJRF
02.2019 - 02.2021
Air BNB Super Host
Airbnb
06.2016 - Current
Real Estate Investor
Nu Rentals Llc
06.2016 - Current
Sales Manager
CarMax
09.2013 - 02.2019
Bachelor of Science - Business Administration And Management
Shaw University
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