April Bermudez Pina
2082 Azevedo Ave. Manteca
Summary
Goal Oriented Receptionist with background in various Medical and Service office settings. Knowledgeable about security, services and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/ Admin Assist
WelBe Health , Stockton Pace LLC
10.2022 - 04.2024
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed patients, visitors, and staff with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided administrative support to staff members by handling correspondence, patient casing, and managing office supplies inventory.
- Answered multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Medical Receptionist
Community Medical Centers
09.2020 - 07.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
Family Services Worker
El Concilio
06.2020 - 12.2020
- Provided culturally sensitive services to diverse populations, ensuring equitable for all clients served in the program.
- Helped families overcome financial challenges by assisting them in creating realistic budgets and connecting them with available financial assistance programs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Contributed to the development of new policies and procedures for the Family Services department, ensuring optimal service delivery to families.
- Enhanced communication within families by facilitating regular meetings and discussions to address concerns.
Loss Prevention Officer
World Class Distribution
10.2018 - 05.2020
- Completed incident reports and activity logs for accurate, current records.
- Patrolled warehouse premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing workers to safety.
- Audit loaded trailers and signed off release to truckers.
Sales Associate
The UPS Store
11.2015 - 07.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Business Management
San Joaquin Delta College
High School Diploma -
Plaza Robles High School
Stockton05.2015
Skills
- Bookkeeping
- Administrative Support
- Data Entry
- Scheduling
- Documentation And Reporting
- Multi-Line Telephone Systems
- Organization skills
- Typing Speed
- Customer Service
- Multitasking Abilities
- Goal Setting
- Motivated
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
- Johanna Navarro (Manager - Welbe Health)
(562) 340-8104
- Maria Vasquez (Lead - Community Medica Centers)
(209) 205-5112
- Juan Perez (Human Resources - El Concilio)
(209) 406-9757
- Patricia Paulino (Colleague - WelBe Health)
(209) 469-1568
Timeline
Receptionist/ Admin Assist
WelBe Health , Stockton Pace LLC
10.2022 - 04.2024
Medical Receptionist
Community Medical Centers
09.2020 - 07.2022
Family Services Worker
El Concilio
06.2020 - 12.2020
Loss Prevention Officer
World Class Distribution
10.2018 - 05.2020
Sales Associate
The UPS Store
11.2015 - 07.2018
Business Management
San Joaquin Delta College
High School Diploma -
Plaza Robles High School
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