Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

April Barnes

Vernon,BC

Summary

To obtain a full-time or part time position with your company. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Fabutan
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Server/Bartender

The Longhorn Pub
01.2020 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Host

Denny's
01.2019 - 12.2020
  • Taking customers orders, delivering food and beverages
  • Interacting with customers by taking orders, providing them with accurate bills
  • Cleaning and clearing tables, assisting with opening and closing duties
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Assistant Manager/GSA

Petro Canada
01.2017 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cook/Cashier/Trainer

A&W
01.2014 - 12.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Key Holder/Sandwich Artist

Subway
01.2012 - 12.2013
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Skills

  • Bartending
  • Serving
  • POS
  • Upselling
  • Cash Handling
  • Food Service
  • Kitchen Experience
  • Merchandising
  • Host/Hostess
  • Sales
  • Cashiering
  • Food Handling
  • Organizational Skills
  • Food Safety
  • Time Management
  • Customer Service
  • Listening Skills
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration

Languages

English
Full Professional

Certification

Serving It Right, 07/22, 07/27

Timeline

Front Desk Receptionist

Fabutan
05.2023 - Current

Server/Bartender

The Longhorn Pub
01.2020 - 05.2024

Server/Host

Denny's
01.2019 - 12.2020

Assistant Manager/GSA

Petro Canada
01.2017 - 12.2019

Cook/Cashier/Trainer

A&W
01.2014 - 12.2016

Key Holder/Sandwich Artist

Subway
01.2012 - 12.2013
Serving It Right, 07/22, 07/27

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April Barnes