Summary
Overview
Work History
Education
Skills
Timeline
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April Barnes

Menifee

Summary

A quick learner who can adapt to all situations. Willing to take on any task to support the team and help the business succeed. Offers strong communication and teamwork skills. A hard worker who is eager to get the job done and to exceed the expectations of customers. Will be a great asset to the team with my positive attitude and welcoming presence.

Overview

8
8
years of professional experience

Work History

Server

Olive Garden
03.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Hostess

Tommy Bahama Restaurant
07.2021 - 01.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Food Counter Attendant

Kilauea Bakery
07.2019 - 02.2020
  • Welcomed guests with a warm attitude and smile.
  • Prepared food and beverages for customers, placing on trays for quick and easy handling.
  • Processed order transactions and handled debit and cash operations.
  • Maintained a clean and tidy dining area, including tables, outdoor patio and condiment stations. Also took out the trash, swept, and mopped dining areas.
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Answered questions regarding menu items, assisting customers in making selections.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Delivered top quality customer service while managing multiple tasks.
  • Adhered to food service sanitation guidelines and standards.
  • Created food displays according to established standards and replaced dated products with fresh.

Hostess

The Dolphin
03.2017 - 05.2019
  • Greeted guests with a smile and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Reset tables by wiping down surfaces, and replacing condiments.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Restaurant Team Member

Bubba's, Hanalei
05.2016 - 11.2017
  • Greeted guests with friendliness and professionalism.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Effectively multitasked within fast-paced environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

Education

High School Diploma -

Kapaa High School
Kapaa, HI
03.2018

Skills

  • Self-Motivated
  • Warm and Welcoming
  • Service-Oriented
  • Reliable and Trustworthy
  • Strong Communication and Interpersonal Skills
  • Multitasking and Prioritization
  • Team Player and leadership
  • Decision Making
  • Payment Processing
  • Ability to Lift 40 pounds
  • Menu Memorization
  • Food Sales and Promotion

Timeline

Server

Olive Garden
03.2023 - Current

Hostess

Tommy Bahama Restaurant
07.2021 - 01.2022

Food Counter Attendant

Kilauea Bakery
07.2019 - 02.2020

Hostess

The Dolphin
03.2017 - 05.2019

Restaurant Team Member

Bubba's, Hanalei
05.2016 - 11.2017

High School Diploma -

Kapaa High School

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April Barnes