April Anderson
Windsor,ON
Summary
Dedicated communications professional offering 15 years of comprehensive experience in relationship management, client service, writing, and research. Currently working as a Court and Client Representative for the Ministry of the Attorney General. Continual growth in client service, writing, research, relationship, and case management. Other skills include, business sales and development, financial services, and broadcast journalism in a fast-paced environment, adhering to strict policy and communications standards.
Overview
8
8
years of professional experience
Work History
Court and Client Representative
Ministry of the Attorney General
09.2022 - Current
- Annotation of crime and family court materials, audio recording, filing, customer service.
- Resolved customer service inquiries that required research and interactions with clients, judicial staff, and agents. Managed over 30 calls per day.
- Logged and responded to client inquiries to improve service processes.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet client needs.
- Documented data and completed accurate updates to case records.
- Developed and implemented strategies to reduce and prevent family conflict.
Mortgage Development Manager
National Bank
01.2022 - 12.2022
- Business development, educate home buyers on different loan types, facilitate mortgages, provide expert knowledge and guidance to clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Increased sales by 10% first quarter.
- Thorough due diligence, consistently exceeding adjudication performance standards.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Sales Representative
The Business Observer
06.2019 - 04.2021
- Business development, sales, business copy-writing, editing.
- Managed customer accounts to secure customer satisfaction and repeat business. Managed over 50 customer accounts per week.
- Used customer insights to develop innovative sales strategies to increase sales. Increased sales by 20%
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
Presenter
AM800 CKLW, Windsor: Bell Media
06.2017 - 11.2019
- Interviewed show guests, improvised live interviews and guest phone calls.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly. Increased ratings by 30%.
- Researched trending features to include on-air.
- Rehearsed scripts to present fluid and error-free programs.
- Met guests before program to discuss outline of interview.
- Built broadcast story lines to interest listeners and grow station audience.
- Made promotional appearances at public events.
- Operated studio equipment and produced show advertisements.
Publisher at Neighbors of Riverside Magazine
Best Version Media
04.2016 - 04.2018
- Editor in Chief: Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
- Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.
- Participated in meetings and conference calls to gather and communicate document layout and production process.
- Worked within multilevel approval structures to maintain quality standards for work.
- Checked preliminary and final proofs for errors and made necessary corrections.
- Utilized desktop publisher software to examine printed materials and verify design elements remained intact.
- Acquired 40 new clients per year.
Education
Post Graduate Diploma in Broadcast Journalism - Broadcast Journalism
SENECA COLLEGE
Toronto, ON01.2013
Post Graduate Diploma in Corporate Communications - Corporate Communcations
SENECA COLLEGE
Toronto, ON04.2009
Bachelor of Arts - Bachelor of Arts
MCMASTER UNIVERSITY
Hamilton, ON04.2005
Certificate in American Sign Language - American Sign Language
ST. CLAIR COLLEGE
Windsor, ON04.1999
Skills
- Client Advocacy
- Family Support
- Case Management
- Client Documentation
- File Management
- Microsoft Office Suite
Hobbies And Volunteer Experience
- Volunteering & Fundraising: Hospice, United Way, Ronald McDonald House, Dress For Success, Toronto, Downtown Mission, Windsor (several other Windsor charities)
- Writing, podcasting, interviewing
- Twitter, Instagram, Facebook, LinkedIn
- Visual art, theatre, music, singing, acting, voice over
- Tennis, yoga, kickboxing, hiking and biking
- American Sign Language (ASL)
- Basic French language skills
Computing Skills
- Pro Tools Audio Editing Suite
- Final Cut Pro Video Editing Suite
- Burli News and Editing System
- Newsroom Editing system
- Voicing
- Panasonic HPX HD Camera
- Tascam DR40 Audio Recorder
- Studio Robocam
- Teleprompter
- Studio Audio
- Floor Director
- CG Graphics
- Microsoft Word
- Teams
- Excel
- PowerPoint
- Zoom
- CRM
- Share-point
- Salesforce
- DRD
- Liberty Court Reporter
References
References Available Upon Request
Timeline
Court and Client Representative
Ministry of the Attorney General
09.2022 - Current
Mortgage Development Manager
National Bank
01.2022 - 12.2022
Sales Representative
The Business Observer
06.2019 - 04.2021
Presenter
AM800 CKLW, Windsor: Bell Media
06.2017 - 11.2019
Publisher at Neighbors of Riverside Magazine
Best Version Media
04.2016 - 04.2018
Post Graduate Diploma in Broadcast Journalism - Broadcast Journalism
SENECA COLLEGE
Post Graduate Diploma in Corporate Communications - Corporate Communcations
SENECA COLLEGE
Bachelor of Arts - Bachelor of Arts
MCMASTER UNIVERSITY
Certificate in American Sign Language - American Sign Language
ST. CLAIR COLLEGE
Similar Profiles
Caileigh WalshCaileigh Walsh
Court Client Representative at Ministry of the Attorney General, Court Services DivisionCourt Client Representative at Ministry of the Attorney General, Court Services Division
Brandon Bisham TeejaiBrandon Bisham Teejai
ICT Support Intern at Ministry of the Attorney GeneralICT Support Intern at Ministry of the Attorney General
Nicholas BoyleNicholas Boyle
Senior Team Lead – Family Department at Ministry of the Attorney GeneralSenior Team Lead – Family Department at Ministry of the Attorney General
Jennifer CayenJennifer Cayen
Court and Client Representative at The Ministry of the Attorney GeneralCourt and Client Representative at The Ministry of the Attorney General
Santana LaraSantana Lara
Oncology and Bone Marrow Transplant Nurse at Karmanos Cancer InstituteOncology and Bone Marrow Transplant Nurse at Karmanos Cancer Institute