Aprajita Singh

• Conduct collision reviews and assess adherence to rules and safety procedures pertaining to safe operation of the vehicle
• Implement and deliver New Operator Training program to new hires as per Driver Certification Program licensing upgrade requirements both in-class and On The Road in adherence with MiWay Policies and Procedures
• Educate new operators on defensive driving, Highway Traffic Act compliance (HTA) as described under Ministry of Transportation Ontario (MTO), Occupational Health and Safety Act (OHSA), Accessibility for Ontarians Disability Act (AODA) and Respectful Workplace in compliance with Ontario Humans Right Commission (OHRC)
• Deliver Airbrake endorsement course in compliance with prescribed time limit and ensure participants understanding of theory and practical tests prior to certifying them with Z endorsement
• Train new operators on topics of fares, dealing with difficult passengers and situations, incident reporting and report writing, dealing with bus breakdowns, role of Transit Enforcement and Maintenance staff.
• Organize class activities to prepare New Hire Operators on navigation techniques, multitasking and communication skills while focusing on safe operation of the Bus
• Deliver training on use of radio and key vehicle components used for communicating with Transit Control sending stored messages, reporting emergencies via Priority Talk feature, use of silent alarm for appropriate situations, incident reporting and critical customer safety situations.
• Familiarize and train employees with MiWay fleet (Orions, New Flyers, Nova, Hybrid buses, Articulated buses and Electric cars) and keep record of such training through appropriate paperwork and operator assessment forms
• Ensure timely and accurate filing of records pertaining to license upgrades, renewals, Ministry tests and road tests
• Participate in information sessions and provide updates to operators regarding policy changes, customer service initiatives, safety related resources, employee health resources, Ministry updates etc
• Assist returning operators from long term or short-term sickness, personal injury, workplace injury, parental leaves etc
• And provide refresher training for safe operation of the vehicle
• Conduct Road Test under MTO standards and ensure compliance with HTA, road safety rules and assess Operator meets expectations per MiWay Policies and Procedures

• Collision investigation and completion of reports with factual details, post collision events and other pertaining legal documentation.
• Respond to emergency situations on Transit property , i.e medicals, domestic violence, active shooter, hostage situations, aggressive passengers, overdoses, major collisions affecting transit service, and ensure customer safety through appropriate safety measures.
• Conduct regular patrols of bus bays to report any deficiencies and make sure operator compliance with timing points for departure and arrival times as per stated schedule.
• Dispatch Transit buses for morning and afternoon rush, monitor reporting times for attendance compliance, record absences and cover operational absences.
• Respond to emergency calls via Transit control radio and request Police, Ambulance, Fire department for attendance as deemed necessary for the safety of passengers, operators and other parties involved.
• Apply and utilize effective route management techniques as required for route and service adjustments based on timing points provided for each service block and run number
• Submit updates on HASTUS to maintain record of service cancellations and inform Customer Service of major and minor transit service delays.
• Deliver messages, input detours via IBUS, MDT and OrbCad communication system at Transit control in event of inclement weather conditions and road closures due to collisions, construction work etc
• Record and maintain record of operator misconduct and irregularity in compliance with Employee Conduct Report procedure outlined by Human Resources department and provide coaching and counselling as per Standard Operating Procedures
• Experience working with unionized environment as per ATU agreement and conducting performance reviews as per direction from Senior Supervisor as per policy.
• Identify Occupational Hazards and conduct level 1 investigation to minimize risks and hazards and promote safe work environment
• Work with HASTUS software application system in all capacities as Supervisor when inputting absences, covering open work, assigning overtime, inputting customer updates regarding detours, route cancellations and any other tasks pertaining to operator crew and work selection
• Update operator accommodation list pertaining to bus assignment and limitations from driving certain makes and models of fleet due to medical accommodations in compliance with AODA.

• Conduct station checks i.e
• Fire inspection, safety critical inspections on weekly and monthly basis to maintain station standards in adherence with fire safety codes as well TTC building services codes
• Investigate accidents on TTC property and provide appropriate course of action for insurance and liability claims, i.e
• Gather information, provide detailed summarized factual report of incidents
• Maintain service on Bloor-Danforth, Yonge-University-Spadina, Sheppard line by performing subway operator/guard duties as directed by Transit Control wayside in the event of service adjustment, emergency on track level, medical emergency on board involving operators and sometimes to provide plug-in service to combat overcrowding on station platforms
• Respond to emergency situations such as trips and falls, medical emergencies in stations, personal injury at track level etc.
• Direct customers to replacement shuttle bus service during service suspensions and diversions as result of emergency on subway system
• Complete payroll for station supervisor staff and update schedules
• Complete schedules for subway janitorial staff, accommodate vacation requests and take appropriate disciplinary action due to violation of TTC policy.
• Dispatch and assign calls to supervisors in the field as per regular service and duties as well as disperse calls to Supervisor during emergencies and assign stations for crowd control and customer service
• Maintain communication with bus and streetcar divisions, janitorial staff and divisional clerks to provide timely updates during emergency/ temporary route interruption.

➢ HOMES FIRST LOCATIONS : DELTA HOTEL, ST. CLAIR, BATHURST/ LAKESHORE, WOMEN SHELTER, SALVATION ARMY LOCATIONS, SPENCER HOUSE ➢ DIXON HALL LOCATIONS : BOND HOTEL, 60 STRATHCONA HOTEL

•Provide support to shelter clients and assist with day-to-day tasks such as serving food, assigning beds, conducting intakes, assisting staff with discharge of clients.

• Apply techniques of Trauma Informed Care and assist clients’ find temporary shelter housing and overnight respite care.

• Apply techniques of Conflict Resolution and de-escalation techniques

• Conduct hourly high-risk checks at Delta Hotel Program as well as wellness checks to meet the high demand of client safety and well-being program.

• Participate in daily client program and assist with program delivery to encourage client engagement.

• Maintain logs of harm reduction supplies and report information in Shelter Management Information system pertaining to client safety and any other important information pertinent to clients.

• Report discrepancies to maintain inventory safe checklist.

• Respond to medical emergencies related to overdose and administer naloxone if required and report incident as needed to maintain incident logs.

• Provide support to Tenants on premises by
ensuring Tenant safety and compliance of Guest policy.
• Direct Tenants to appropriate support resources and assistance
from Community Engagement Work staff.
• Apply techniques of Conflict Resolution and de-escalation
techniques as applicable when faced with challenging situations,
i.e. denying access to individual who have been issued NTO under
Trespass to Property Act.
• Inform Property Services of any emergency related
discrepancies and subsequently advise guests to submit complete
work order requests as needed.
• De-escalate conflict amongst tenants and provide support as
needed in completion of Tenant Action Reports.
• Ensure paperwork pertaining to Guest sign/out and contractor
sign in and out is completed and filed.
• Ensure Tenant areas are kept safe and maintained to sustain
safety and security standards of YWCA.
• Respond to medical, elevator and other property related
emergencies, maintain paper trail via emails and forwards any
concerns to housing and property services teams.