Appoline Aldea
Penaflor
Sutton West,ON
Summary
Adaptable professional with 41 years of work experience and proven knowledge of executive support, staff training and development, and workflow prioritization, aiming to leverage my abilities to successfully fill an Administrative role at the company.
Overview
41
41
years of professional experience
5
5
Certification
7
7
years of post-secondary education
Work History
Immigration Case Manager
ICC Immigration Inc
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Sales Business Development Manager
ICC Immigration Inc
08.2023 - Current
- Coordinated product releases by collaborating closely with marketing, sales, and support teams to maximize impact in the market.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Streamlined communication channels between departments by introducing collaborative tools such as issue trackers and shared repositories.
- Mentored junior developers through regular performance reviews and one-on-one coaching sessions, fostering professional growth.
Administrative Manager
Apple General Contracting
05.2018 - 12.2023
- Set goals and deadlines for department
- Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as supply changes and disposal of records
- Planned, administered and controlled budgets for contracts, equipment and supplies
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Developed departmental objectives, budgets, policies, procedures and strategies
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
COVID-19 Tester
Bruce Power Plant
01.2022 - 07.2022
- Ensure all necessary consent forms are filled out and scanned into the employee's chart
- Input all employee's demographics from offsite into EMR 2-3 days prior to testing date
- Coordinate and work closely with testing team to input results and ensure all patients have a follow-up appointment with a Via Care provider
- Conduct COVID test (PCR and/or Serology)
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
Legislative Assistant
Legislative Assembly of Ontario
06.1998 - 10.2011
- Supported attorneys in client meetings with administrative assistance and documentation
- Met with clients to conduct interviews and gain case information
- Conducted title searches and related research in support of real estate closing processes
- Answered incoming inquiries or distributed to attorneys
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- Participated in ongoing training to enhance own job skills and knowledge
- Experienced with social media and communications platforms
- Met deadlines while maintaining high-quality deliverables
- Organized important financial documents and receipts into company filing systems
- Created reports and briefs to present business metrics to company leaders
- Made travel and dining arrangements for company members
- Served as the first point of contact for company leaders and clients
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers and computers.
Personal Assistant To The Owner
AA Antique Gallery
10.2000 - 09.2002
- Met with clients to conduct interviews and gain case information
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered incoming inquiries or distributed to attorneys
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- Experienced with social media and communications platforms
- Met deadlines while maintaining high-quality deliverables
- Organized important financial documents and receipts into company filing systems
- Made travel and dining arrangements for company members
- Served as the first point of contact for company leaders and clients
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers and computers.
Accounts Payable Clerk
Centennial Collège
10.1997 - 10.2000
- Operated computers programmed with accounting software to record, store, and analyze information
- We performed financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal of 40000 students.
- Coded documents according to company procedures
- Received, recorded, and banked cash, checks, and vouchers
- Evaluated systems and procedures, identifying and implementing improvements
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Offered constructive feedback to team members, boosting overall job performance
- Established control systems for costs and labour, meeting budget guidelines
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Coached and motivated team, driving sales and delivering exceptional customer service
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Established strategic goals by gathering pertinent business and operations information
- Counseled and disciplined employees, driving performance improvement
- Managed expense and investment budgets to meet business operating plans
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
Manager=Owner
China Panda Oriental Gift Store
02.1983 - 04.1993
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Managed over 50 calls per day.
- Increased sales by 10% every year and 50% on one bankcrupt franchised i have taken over.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - Immigration
Immigration Case Manager
Toronto, Canada 06.2024 - Current
Psychology In Human Behavior, Cognitive And Developmental -
Good Learning Center
North Bay, ON 10.2019 - 03.2024
Personal Support Worker In Primary Health Care -
City Adult Learning Centre/CALC
Toronto, ON 10.2001 - 04.2004
Business Administration In Business Administration Management Of Technology -
Ryerson University
Toronto, ON06.1990
Skills
- Team Collaboration
- Multitasking and Organization
- Developing Policies and Procedures
- Strategic Planning
- Critical Thinking
- Verbal and Written Communication
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Vendor Negotiations
- Microsoft Office Suite
- Accounts Payable and Accounts Receivable
- Customer Care
- Technology Troubleshooting
- Logistics Support Services
- Best Practices and Standards
- Meeting Support
- Policy and Procedure Modification
- Project Planning
- Budgeting and Expense Monitoring
- Proposal Planning
- Community Relationships
- Constructive Feedback
- Negotiation and Conf
- Business Analysis
- Billing and Payment Processing
- Office Management Software
- Customer Inquiries
- Productivity Improvements
- Workplace Safety
- Coaching and Mentoring
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Spanish
Professional Working
English
Full Professional
Coursework
- Sociology
- Biology And Psychology
- Economics
- English And Mathematics
Awards
- Outstanding Canadian Foundation 2001
- Miss Teen Philippines 1978, Mrs. Philippines 2009, Mrs. Hospitality and Friendship Awards 2009
- Political Leadership Training
- Canada Achievement Awards 2003
Volunteer Experience
1)12/2015, Present, Project Coordinator, Wycliffe Associates, Florida, Orlando, Florida, , Conduct participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments.
2) 06/2007, Present, President, Board Of Directors, Community Outreach Canada, Toronto, Toronto, Ontario.
- Identify culturally specific beliefs and practices affecting health status and access to services for distinct populations and communities, in collaboration with medical and public health officials.
- Collect information and make judgments through observation, interviews, and the review of documents.
- Plan and direct research to characterize and compare the economic, demographic, health care, social, political, linguistic, and religious institutions of distinct cultural groups, communities, and organizations.
- Collaborate with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances.
- Discusses issues confronting the organization with the CEO/Executive Director
- Reviews with the CEO/Executive Director any issues of concern to the board Monitors financial planning and financial reports
- Evaluates the performance of the CEO/Executive Director and the effectiveness of the board members Annually evaluates the performance of the organization in achieving its mission and objectives Speaks to the media and represents the organization to the community.
Extracurricular Activities
Missionary For Indigenous Community Globally To Enable Bible Translation Methodology Children Ministry And Life Skills Ministry Volunteer For Parents Associations Of Philippines Glee -Music Club And Physical Education Assistant Youth Leadership Network Woman's Volleyball Varsity Athletic Team Corp Of Cadets
Accomplishments
- .Collaborated with team of 7 in the development of Sales Business Immigration Employment
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved diploma by completing Immigration Case Manager Program with accuracy and efficiency.
Affiliations
- Community Outreach Canada
- Wycliffe Associates
- Bruce Power Plant
Certification
- Immigration Case Manager, Herzing College - 9 months
- Business Administration , China Panda - 10 years
- Bible Translation -Wycliffe Associates - 9 years
- Certified PSW, Helping Hands & CHAT,- 7 years
- PSW Training - 9 months
- Business Admonistration Training - 2 years
- Political Leadership Training - 3 days
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureCareer advancement4-day work weekTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsWork-life balancePaid sick leaveHealthcare benefitsWork from home optionPaid time off401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Immigration
Immigration Case Manager
06.2024 - Current
Immigration Case Manager
ICC Immigration Inc
03.2024 - Current
Sales Business Development Manager
ICC Immigration Inc
08.2023 - Current
COVID-19 Tester
Bruce Power Plant
01.2022 - 07.2022
Psychology In Human Behavior, Cognitive And Developmental -
Good Learning Center
10.2019 - 03.2024
Administrative Manager
Apple General Contracting
05.2018 - 12.2023
Personal Support Worker In Primary Health Care -
City Adult Learning Centre/CALC
10.2001 - 04.2004
Personal Assistant To The Owner
AA Antique Gallery
10.2000 - 09.2002
Legislative Assistant
Legislative Assembly of Ontario
06.1998 - 10.2011
Accounts Payable Clerk
Centennial Collège
10.1997 - 10.2000
Manager=Owner
China Panda Oriental Gift Store
02.1983 - 04.1993
Business Administration In Business Administration Management Of Technology -
Ryerson University
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