APPLE KAYE DOBLES
Oshawa,Canada
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Sales Advisor
CONCENTRIX
02.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Financial Sales Advisor
Teleperformance Canada
10.2021 - 10.2022
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Inform customers of available banking products and services to address their needs
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Customer Service Representative
VXI Global inc.
02.2018 - 03.2021
- Interact with customers to handle complaints, process orders, and provide information about an organization’s products and services
- Save customers from canceling their line and providing them service that they will enjoy and provide savings
- Giving them the best option especially with new products, plans, helping them lowering their monthly bill and help them save money
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
TELEPERFORMANCE
10.2015 - 02.2018
- Activating Tv cables, internet, and remote
- Answering phone calls and provide support to customers who wanted to activate their devices
- Listening to customers issues determining how to take actions and if it can be fixed
- Providing simple instructions for us to easily send the signal and activating device
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Holy Cross of Davao College
High school -
Holy Cross of Agdao
Skills
- Goal oriented
- Active listening
- Customer satisfaction measurement
- Able to work under pressure
- Excellent time discipline
- Attention to details
- Computer proficiency
- Data entry
- Professional telephone demeanor
- Customer service
Timeline
Customer Service Representative/Sales Advisor
CONCENTRIX
02.2023 - 03.2025
Financial Sales Advisor
Teleperformance Canada
10.2021 - 10.2022
Customer Service Representative
VXI Global inc.
02.2018 - 03.2021
Technical Support Representative
TELEPERFORMANCE
10.2015 - 02.2018
High school -
Holy Cross of Agdao
Bachelor of Science - Business Administration Major in Marketing Management
Holy Cross of Davao College
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