Apoorva Kalra

• Coordinating with customer entering establishment with orders admission, ensuring delivery and refunds for customer satisfaction
• Maintained energy and enthusiasm in fast-paced environment.
• Coordinated funds and reconcile daily summaries of transaction in books and maintain equipment inventory and duties allocation with smooth working.

• Executed insurance process with 3rd party insurance companies through Slack, phones, and email according to customer requirement conducting research, gather collateral documents and deliver documentation prepared for un-interrupted loan funding.
• Prepare and incorporate guidance and consolidate homeowners loan documents in compliance with requirements working in close coordination with closing and underwriting for smooth financing and re-financing.
• Coordinate with stakeholders understanding technical roadblocks working within standards, policies and regulatory guidelines to streamline easy funding.

Key Achievement: Pitched highest productivity straight 6 months and volunteered speedy resolution on JIRA tickets on major escalated issue with resolution along with supervisor in coordination with closers, e2e coordinators and coordinating team of 9-10 on zoom platform handling challenging situations with ease.

• Contributed in major restructure to tackle (Covid 2020) backlog by 70% for Credit Card (VISA& MasterCard), engaging team to discuss trends and brainstorm methods to cobalt frequent trends and resolution engaging managerial assistance, working on escalations high risk transactions within stipulated deadlines.
• Establishing appropriate handling of customers confidential and sensitive information about their accounts and financial information with risk detecting systems tools with creating reports, records
• Analyzing large amount of data finding fraud and anomalies patterns on fraud queues, suspense accounts, individual transactions uncover fraudulent activity and accessing control and risk mitigation providing customers exemplary lever of services within SLA.
• Successfully maintaining energy and enthusiasm for routine tasks such as assisting service requests, deductions, queries etc On Equifax and TSYS and gather, analyze, and store data for financial documentation

• Resolved large volume insurance cover to financial products which where falsely sold with customer back in (1990's to 2005) and helped closing the entire process.
• Delivered dispute resolution, customer assistance and tacked project increasing resolution efficiency by 15% successfully completing the long term goal.
• Supported manager in managing schedules, facilitate meeting with Stakeholders, higher management and team discussing deliverables to accomplish projects goals.
• Key Achievements: Organized and headed multiple team huddles with 10-15 team members assisting with training sessions to better understand queries and provide quality resolutions rapidly.